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This week we will be talking about the ARB's Complaints Process. This episode content meets PC1 - Professionalism of the Part 3 Criteria.

Resources from today's episode:

Complaints Process:
https://arb.org.uk/complaints/making-a-complaint-what-happens-when-you-complain-to-arb/

https://complaints.arb.org.uk/

https://arb.org.uk/wp-content/uploads/Complaints-What-happens-when-I-complain-to-ARB-2022.pdf

Sanctions Guide:
https://arb.org.uk/wp-content/uploads/Sanctions-Guidance-2022.pdf

Unacceptable Professional Conduct  & Serious Professional Incompetence Guide:
https://arb.org.uk/complaints/arbs-complaint-process/professional-conduct-committee/pcc-guidance/what-constitutes-upc-and-spi/

Dealing with Complaints:
https://arb.org.uk/wp-content/uploads/Complaints-Dealing-with-a-complaint-2022.pdf

Investigations Process:
https://arb.org.uk/complaints/arbs-complaint-process/arbs-investigation-process/

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