Think filing a home restoration claim is simple? Think again. In this episode, you’ll discover how the real work begins after the water recedes—and why knowing your policy could save you thousands.

Join Standing Waters host Chip Miller and office mitigation manager Tiffany Heb as they break down the behind-the-scenes reality of handling insurance claims in the restoration industry. Tiffany shares her inspiring journey from the fast-paced restaurant world to managing complex restoration projects—especially during the chaotic winter season, when frozen pipes and weather damage spike. The conversation explores the importance of clear communication between restoration teams, homeowners, and insurance adjusters, along with a deep dive into understanding policy language, claim delays, and accurate estimating. They also highlight how cutting-edge tools like Matterport are transforming the industry, helping professionals document damage and streamline the claims process with precision. With practical tips on how homeowners can protect their properties and avoid costly misunderstandings, this episode offers critical insights every homeowner should hear before disaster strikes.

If you want to be prepared, informed, and empowered when it comes to restoration and insurance claims, this episode is a must-listen. Hit play and learn how to take control of your restoration journey with confidence.