If your client ghosts you for six months, should they get to pick up where they left off? Hell no. Yet somehow, Ops teams get stuck holding the bag—keeping projects on ice, chasing invoices, and waiting on clients who suddenly “forgot” they had work to do. In this episode, Mike and Christina break down why stalled projects need a price tag, how to stop clients from treating your Ops team like a free storage unit, and why you need to lock in December deadlines before holiday chaos buries you alive.

They also dive into AI tricks that save time (and ones that will get you in trouble), how to keep cash flow predictable, and the punk rock experiment that’s proving Ops really does need a soundtrack. If you’re tired of chasing people who should be chasing you, this one’s for you.