AI isn’t coming. It’s already buried in your day-to-day, whether you meant to use it or not. This week, Mike and Christina finally go there - no hype, no predictions, just the raw truth about how AI is changing the day-to-day for Marketers and Ops leaders who are drowning in work.
 
We’re talking real tools, real tasks: chasing unresponsive clients, writing smarter follow-ups, turning brain-fried notes into usable briefs, getting content approved without twelve rounds of hell. Christina’s using AI to manage teams and still sound like a leader by Friday afternoon. Mike’s using it to get shit done faster, without burning out or overthinking everything. This isn’t a trend. It’s a survival tool. If you're still doing things the long way, you’re already behind.

This one spirals - “Waste of Time” is the Angry Ops Guy’s break-up song for a client who didn’t get it and a system that never does. It’s fast, frustrated, and weirdly funny in all the wrong places.

Mike Gualtieri is back with Emily Lundy to unpack track three from Ops-285: Curator of Thoughts, digging into lost deals, devalued expertise, and the brutal reality of building someone else’s dream while your own burns out. There’s ops therapy, fat jokes, a tracking tag meltdown, and a heartfelt jab at Mike’s best frenemy, Jack Porter Smith.

If you’ve ever worked 12 hours straight only to be asked “what’s that and where?” - this one’s for you.

Full song track at the end. You’ve been warned.

Time tracking sucks - everyone hates it, nobody does it right, but your agency depends on it. This week, Mike and Christina unpack the brutal truth about the most avoided operational task in the business.

We dig into how time data reveals padded hours, broken processes, and phantom productivity and why skipping it leads to bad hires, over-serviced clients, and money bleeding from every retainer. Somewhere in the chaos, Mike blames Cookie Monster for his weight issues, Christina outs her PR team as the worst offenders, and we both admit: if it’s not tracked, it didn’t happen.  Hate it all you want - time tracking isn’t micromanagement, it’s survival.

We're back - burnt out, overloaded, and ready to talk EOS. This week, Mike and Christina finally unpack what the heck EOS actually is, why it matters, and how it turned their chaotic operations into something almost... sustainable. From husband-wife power struggles to post-vacation digital fires, this one’s for every Ops manager drowning in decisions with no systems to back them up.

But here’s the hard truth: your gut doesn’t run a business - data does. We break down how tracking the right numbers saved us from bad clients, bad pricing, and even worse assumptions. Whether you're a team of two or twenty, if you're still managing by vibes, it's time to grow up. EOS won’t fix your burnout, but it’ll at least explain why you're on fire.

Mike’s outnumbered in this one. Emily steps into the spotlight, Christina’s already fired up, and suddenly the Angry Ops Guy is stuck between two women calling out every Ops myth in the book.

This episode dives into the mess behind promotions, title inflation, and why giving someone a “manager” label with nothing to manage is a one-way ticket to team resentment. Christina lays down the law on capacity and responsibility, Emily keeps receipts from every episode, and Mike tries to hold the mic while slowly losing control. If you’ve ever questioned what career growth actually looks like in a small team, this one hits hard.

This one cuts deeper - it’s the breakdown of “Little Fat Boy,” the most uncomfortably relatable track off Ops-285: Curator of Thoughts and a window into what happens when frustration, humor, and self-doubt collide in the mind of the Angry Ops Guy.

Mike Gualtieri is back with podcast engineer Emily Lundy to unpack the weirdly catchy anthem born from a rough client call, a moment of self-loathing, and maybe a few too many Doritos. From being dehumanized through screens to explaining (again) that marketing isn’t linear, this bonus ep is a punchy mix of vulnerability and rebellion - with just enough fat jokes to keep it real.

If you’ve ever been screamed at on a Zoom call or questioned your own worth between deliverables, this one’s for you.

Stick around ‘til the end for the full track - and try not to hum it all day. No promises.

In Ops, breakups aren't just business - they’re personal. This week, Mike and Christina tear into the real cost of client exits: the lost money, the bruised egos, the hit to team morale, and the pressure to stay professional when you’d rather flip a table.

They break down how to offboard without setting yourself on fire, protect your accounts (and your reputation), and why controlling the way you leave is just as important as how you start.

Because in Ops, your work is valuable—but your respect is priceless.

If you’ve ever swallowed your anger to do the right thing, this one's for you.

This isn’t your usual Ops rant - it’s a bonus episode breakdown of “Chasing Deadlines,” the first track off the mock album Ops-285: Curator of Thoughts and a look inside the chaos-fueled brain of the Angry Ops Guy.

Mike Gualtieri is joined by his podcast engineer Emily Lundy to unpack how AI tools, and two decades of digital operations turned into a pop punk outlet for survival. From Tuesday meltdowns and performative revenue goals to personal shoutouts only WSI insiders will catch — this track hits harder than a client escalation at 4:59 PM.

Hear how the song came together — and why it hits different when your calendar’s jammed, your patience is shot, and no one’s asking how you’re really doing.

Stick around ‘til the end to hear the full track. You’ve earned it.

Alright, here’s the deal. This one’s a Seinfeld episode—no plot, just pure, unfiltered venting from two Ops leaders crawling out of their post-holiday holes. If you've ever come back from a break and immediately questioned your career, your calendar, and your blood pressure meds, this episode is your therapy session.

Mike and Christina rip into the chaos of December in Ops: the false promise of time off, clients who choose violence instead of saying “Merry Christmas,” and the pressure cooker that is year-end with no release valve in sight. From pointless launch timelines to leadership fatigue, it’s a brutally honest look at why the new year never really feels new when you're still mopping up Q4’s mess.

Buckle up. It’s messy, mildly therapeutic, and painfully relatable.

Every workplace has that one person who gets called in when things get messy - spoiler alert, it’s Ops. In this episode, Mike and Christina break down the Delegation of Conflict - why every tough conversation, client meltdown, and internal dispute somehow lands in our laps. They dive into why Ops is always playing bad cop, how to stop being the go-to escalation point, and why most conflicts aren’t actually about the problem at hand. Also, Mike shares the story of an email that recently broke him, and Christina reminds us all why picking up the phone is still the best way to stop a disaster before it starts. If you’ve ever been thrown into a fire you didn’t start, this one’s for you.