Let’s talk retention strategy. When it comes to bringing customers back again (and again and again), what exactly is the secret? 

Neal Goyal, Enterprise Team Lead at Tapcart, has some thoughts on that. And he generously shares them - this week, on Flip CX’s Spamming Zero podcast. 

What’s Covered? 

• How Tapcart approaches and refines their retention strategy 
• The essence of community-driven solutions
• The importance of member interactions over tools
• The role of good customer experience in establishing a community's foundation
• The potential pitfalls of new technology
• The importance of understanding the broader tech ecosystem
• The need for human management, even with advanced AI tools
• And more

Ready for more fantastic Spamming Zero conversations ahead? Listen, rate, and subscribe on YouTube,  Casted, Apple Podcast, or Google podcasts.