Well Sh*t. It really is that simple - Episode 62 - Treat every customer like a regular is now LIVE!

Full Show notes: https://bit.ly/WellShitEpisodeGuide

There are occasions where customer experiences leave a person with a bitter taste in their mouth. Whether you're a customer or a business owner, the type of interactions with staff can have a great impact on business flow, reputation, customer retention and customer experience. Today we share how you can create an exceptional customer experience, as well as how this approach can change your experience in EVERY area of life.

In today’s episode we cover…

• Why this MIGHT seem like it's only pertinent to business, but how it's REALLY relevant to everyone, no matter if you work in customer service or not
• How treating everyone like a regular irrespective of whether they are or not can transform your business
• The importance of tipping for service, not for the item you're getting...and how this can transform your customer experience
• How different the customer experience can be when you treat staff like friends
• How to create an upward spiral in customer service experience where it just gets better and better for everyone involved by meeting everyone's needs well
• How you can meet your customers value needs by showing care for the experience they are having with you
• How to create a customer service HUG
• What needs are you going to meet by creating a good customer service experience
• Why you want to create customer service sprinkles for your customers
• How treating customers like regulars means you will meet their needs better
• How this applies outside of the business context
• How doing this can help you make more friends and create deeper connections
• When it's OK to step out of this approach
• Shout out to Moondog Cafe and Bakery, Bobby's Monkey Bar and Koffie House, here in Key West, for their customer experience!
• How when you treat customers like regulars, they become your marketing, telling everyone about you and sending more customers your way
• How to discover "Gems" of people by approaching life this way
• How both good and bad customer service can create a "180" in terms of customers wanting to return, as Serena found out
• How remembering can be one of the keys to this, as it shows care and that people are important and valued

Podcast Episode guide and full show notes: https://bit.ly/WellShitEpisodeGuide

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