In this insightful interview, with Sri Krishna Ravulapalli we expose the transformative potential of agentic AI in customer support and software development. 

Discover how automation, proactive support, and AI-driven processes are revolutionizing industries and enhancing customer satisfaction.

Key Topics:

• Definition and evolution of agentic AI
• Impact of automation on customer support
• Proactive vs reactive AI support
• The role of human in the loop in AI systems
• Future developments in agentic AI and enterprise applications
  
  Sound Bites
• "AI agents can support 24/7 without fatigue"
• "AI is already here, don't lag behind"

"Embrace AI and explore its potential in your daily activities"

Chapters
01:25 Krishna's Journey into AI
05:22 Understanding Agentic AI
08:00 Proactive vs Reactive Support
12:25 Customer Satisfaction and Agentic AI
15:13 The Future of AI and Agentic Solutions
20:18 Modernizing Mainframe Systems with AI
23:00 Final Thoughts on Embracing AI

Resources:

Krishna Ravupali on LinkedIn

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