On this episode of the Quality Hub: Chatting with ISO Experts, host Xavier Francis continues the discussion with Suzanne Weber-Smatko and Murphy Shaw on quality management methodologies beyond ISO 9001. They explore Total Quality Management (TQM) as a culture-driven framework for continuous improvement, Lean as a waste-reduction methodology focused on efficiency, and the importance of management and employee engagement in sustaining quality initiatives. The episode highlights how integrating methods like Six Sigma, TQM, or Lean can enhance ISO 9001 systems, fostering a culture of continuous improvement. The conversation emphasizes leadership’s role in driving these improvements and how businesses can strategically adopt different approaches for better efficiency and quality.

Helpful Resources:

What is a Mature QMS?:  https://www.thecoresolution.com/quality-management-system-maturity

Compliance vs. Certification:  https://www.thecoresolution.com/iso-compliance-vs-certification