In this track Nicky speaks to Susie. Susie is 16 and has struggled with her mental health. Susie tried to take her own life and was sectioned under the mental health act when she was 13 years old. Here she tells her story of her experience and how she is now paying it forward working with mental health organisations to help other people who might find themselves in a similar situation. A must listen for those of you with children or if you know of a young person who is struggling with their own mental health at this time.<h1>Resources & support (UK)</h1><ul><li>Samaritans: 116 123 (free, 24/7)</li><li>Shout: Text 85258 (free, 24/7)</li><li>PAPYRUS HOPELINEUK (under 35s): 0800 068 4141</li></ul> Explore more tools & training:  🌐 <a href='http://www.nickyperfect.com'>www.nickyperfect.com</a> 🌐<a href='https://www.thecommunicationcoach.co.uk/'> www.thecommunicationcoach.co.u</a>k

In this track Nicky speaks to Susie. Susie is 16 and has struggled with her mental health. Susie tried to take her own life and was sectioned under the mental health act when she was 13 years old. Here she tells her story of her experience and how she is now paying it forward working with mental health organisations to help other people who might find themselves in a similar situation. A must listen for those of you with children or if you know of a young person who is struggling with their own mental health at this time.Resources & support (UK)Samaritans: 116 123 (free, 24/7)Shout: Text 85258 (free, 24/7)PAPYRUS HOPELINEUK (under 35s): 0800 068 4141 Explore more tools & training: 🌐 www.nickyperfect.com 🌐 www.thecommunicationcoach.co.uk

In this track Nicky speaks to Susie. Susie is 16 and has struggled with her mental health. Susie tried to take her own life and was sectioned under the mental health act when she was 13 years old. Here she tells her story of her experience and how she is now paying it forward working with mental health organisations to help other people who might find themselves in a similar situation. A must listen for those of you with children or if you know of a young person who is struggling with their own mental health at this time.Resources &amp; support (UK)<ul><li>Samaritans: 116 123 (free, 24/7)</li><li>Shout: Text 85258 (free, 24/7)</li><li>PAPYRUS HOPELINEUK (under 35s): 0800 068 4141</li></ul>&nbsp;Explore more tools &amp; training: &nbsp;🌐 <a href="http://www.nickyperfect.com" rel="noopener noreferrer">www.nickyperfect.com</a>&nbsp;🌐<a href="https://www.thecommunicationcoach.co.uk/" rel="noopener noreferrer">&nbsp;www.thecommunicationcoach.co.u</a>k

Episode 74 - Conversations from the coffee shop - Susie

For over a decade, Nicky Perfect BEM served as a Hostage and Crisis Negotiator, working with people and families in moments of extreme crisis. She went on to become Course Director for the UK’s National Negotiation Course and has trained negotiators and leaders across the world. Alongside her operational career, Nicky has studied psychology, relationships, human behaviour, personal development, and coaching. In this podcast, she brings those experiences together to show how the principles of hostage and crisis negotiation can transform everyday communication. Because communication is at the heart of everything we do — in families, at work, in leadership, and in the toughest conversations we face. When relationships break down, it’s usually because communication has broken down first. Each episode offers real stories, practical strategies, and powerful insights to help you: <ul><li>🎧 Listen in a way that makes people feel heard</li><li>💬 Navigate conflict with calm and confidence</li><li>🌱 Build stronger, healthier relationships at home and at work</li></ul> Learn the skills that save lives — and discover how they can change yours.

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For over a decade, Nicky Perfect BEM served as a Hostage and Crisis Negotiator, working with people and families in moments of extreme crisis. She went on to become Course Director for the UK’s National Negotiation Course and has trained negotiators and leaders across the world. Alongside her operational career, Nicky has studied psychology, relationships, human behaviour, personal development, and coaching. In this podcast, she brings those experiences together to show how the principles of hostage and crisis negotiation can transform everyday communication. Because communication is at the heart of everything we do — in families, at work, in leadership, and in the toughest conversations we face. When relationships break down, it’s usually because communication has broken down first. Each episode offers real stories, practical strategies, and powerful insights to help you: 🎧 Listen in a way that makes people feel heard💬 Navigate conflict with calm and confidence🌱 Build stronger, healthier relationships at home and at work Learn the skills that save lives — and discover how they can change yours.

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Episode 74 - Conversations from the coffee shop - Susie

Episode 74 - Conversations from the coffee shop - Susie

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