<p>In episode 76 Rhian and Richard warble about change. The speed and size of change have an impact on us and our customers. The gents discuss what effect this has on CX and how to approach your CX to manage change.</p>

In episode 76 Rhian and Richard warble about change. The speed and size of change have an impact on us and our customers. The gents discuss what effect this has on CX and how to approach your CX to manage change.

Episode 76 - CX Change is the constant

Creating and delivering the best customer experiences is the single most important thing that businesses can do today. Give yourself some R&R time and think about the experience you are giving your customers.

Rhian Huxtable is an award-winning, nationally recognised CX specialist with a passion for improving the experience business gives its customers.

Richard Knight is the ’customer experience bloke’ who works across multiple sectors to close the perception gap between a business and its customers to deliver success for both parties.

Business

Creating and delivering the best customer experiences is the single most important thing that businesses can do today. Give yourself some R&R time and think about the experience you are giving your customers. Rhian Huxtable is an award-winning, nationally recognised CX specialist with a passion for improving the experience business gives its customers. Richard Knight is the ’customer experience bloke’ who works across multiple sectors to close the perception gap between a business and its customers to deliver success for both parties.

Creating and delivering the best customer experiences is the single most important thing that businesses can do today. Give yourself some R&amp;R time and think about the experience you are giving your customers.

Rhian Huxtable is an award-winning, nationally recognised CX specialist with a passion for improving the experience business gives its customers.

Richard Knight is the ’customer experience bloke’ who works across multiple sectors to close the perception gap between a business and its customers to deliver success for both parties.

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Episode 76 - CX Change is the constant

Episode 76 - CX Change is the constant

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