In this episode Richard Knight and Rhian Huxtable from insight6 catch up with Alistair Tudor again! This time they discuss how Stephens Scown Llp have taken CX to the next level. Alistair talks about the firms focus on a great company culture that enables great client experiences. 

The CX Podcast R&R is an www.insight6.com production

In this episode, Richard and Rhian warble with the founder and head honcho at insight6, Jonathan Winchester. They talk all about how insight6 came into being and what things are looking like for 2026 on the CX battlefield!

Tune in and gather ideas and insights for your CX delivery in 2026!

This an insight6 production for more information go to: www.insight6.com

In this episode Richard and Rhian warble with Alistair Tudor from Stephens' Scown, a regional law firm with offices across the south-west of England. 

Alistair shares how as Head of Transformation and Client Delivery, he has worked with the team at Stephens' Scown to deliver world-class client experiences. He reveals the stages of transformation and tips on how to delight clients and customers,

The CX Podcast R&R is brought to you by www.insight6.com

In this episode Rhian and Richard warble about random versus intentional and differentiated customer experience. They provide insight into the impact of random customer experience on revenue and delve into the latest data from the insight6 professional services sector report  - how well do legal, accountancy, financial and property firms handle initial enquiries?

The full enquiry handling report is available to download HERE 

The CX Podcast R&R is produced by insight6

In this episode join Richard and Rhian from insight6 warble about how cost cutting in the new financial year can impact CX and how another coffee could be the answer! Plus you can also access the FREE CX Checker. What level of CX does your business currently deliver? 

FREE CX Checker quiz - https://cxchecker.scoreapp.com 

This podcast is produced by insight6 - www.insight6.com

In this episode join Richard and Rhian from insight6 warble about what to expect in 2025, how deliver great cx and how to access the FREE CX Checker. What level of CX does your business currently deliver? 

FREE CX Checker quiz - https://cxchecker.scoreapp.com 

This podcast is produced by insight6 - www.insight6.com

In this episode join Richard and Rhian from insight6 as they talk to their colleague from Wales, Mel Evans, all about top tips for attractions, leisure and hospitality companies as we enter the holiday season. 

This podcast is produced by insight6 - www.insight6.com

This month the west country warblers, Richard Knight and Rhian Huxtable, talk to Lee Trowbridge all about CX highs and lows of working the holiday sector. 

Lee and his wife book bespoke travel experiences you'll never forget. Join us to hear more about how Lee delivers great CX for his customers and how the travel industry are treating its customers when we venture for our 2 weeks of rest and relaxation. 

Get in touch with Lee on  [email protected] or  www.yourholiday.notjusttravel.com

This is an insight podcast production - www.insight6.com

This month Richard and Rhian warble all about the UKCSI data and what it means for your business. Where can you take a competitive advantage with your CX? 

Find out which CX Zone your business operates in with the FREE THE CX CHECKER

In episode 76 Rhian and Richard warble about change. The speed and size of change have an impact on us and our customers. The gents discuss what effect this has on CX and how to approach your CX to manage change.