This month Rhian Huxtable and Richard Knight from insight6 discuss the movers and shakers in the CX world. Plus they talk about how every organisation can step up their CX level in 2023. 

In this episode Rhian and Richard warble about what 2023 holds for businesses when it comes to CX. They chat about AI, parcels and regulations from the Financial Conduct Authority. 

It's Christmas!! This month Rhian and Richard warble all things CX and look at how you can make the most of the festive season with great customer experiences.

This month Richard and Rhian are having a strop about CX levels...again! Don't fear though, they have some tips and hints to help your business deliver great CX!

Employee experience matters. Richard and Rhian warble all about the need to focus on your employees through challenging times.

This month Richard and Rhian warble about the summer and holidays' impact on cx.

Rich and Rhian warble about a lack of respect for customers and the frustrations that lead to customers voting with their feet.

This week we have a warble with Verity Slater, Partner at regional law firm Stephens Scown, who gives us a great insight into what great CX looks like and how that has helped them flourish as a business.

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Richard and Rhian warble about the cost of living and its impact on CX

This episode we talk CX with Jon Ducker from Mary Shelley's House of Frankenstein!!