Has the traditional law firm had its day? 

This month Richard Knight and Rhian Huxtable warble with Lee Taylor from Woodstock Legal. Lee talks all about marketing and client experience at Woodstock providing insights into the impact a consultancy model has on client satisfaction and loyalty. 

Join Richard and Rhian for their latest warble from the west country. This month, what do we need to focus on to ensure customer success in 2024 and beyond? Tune in to find out!

In Episode 73 of The CX Podcast R&R Richard & Rhian are warbling with Ian Kelsall, a fellow insight6 CX Director, all about how CX has played out in 2023 and what to expect in '24.

This month the west country duo, Richard Knight and Rhian Huxtable, warble all things festive season. Listen in to learn their 5 top tips to deliver great customer experiences during the festive period. 

This month Richard Knight and Rhian Huxtable talk to Tony Day from Adstral Fulfilment about how it's not just about 'picking and packing' in the fulfilment sector. Learn all about how CX is core to the success of a logistics business and that the most important part of keeping clients happy are the employees. 

After the summer break, Richard Knight and Rhian Huxtable return with another warble about CX on holiday and the recent UKCSI report on customer satisfaction in the UK.

This months warble has Richard Knight and Rhian Huxtable talking to Ollie Jackman from Agile Comms about their business model that has been designed from the customers point of view.  Hear about the customer centric start-up from Plymouth and how they taken the traditional telecoms model and flipped it on its head! 

This month Richard and Rhian warble with Jon Ducker from The Haines Motor Museum about why listening to customers is so important in todays world plus how emotion impacts a visitors experience. We also find out what  Jon's favourite motor is at the museum! 

In episode 67 of The CX Podcast R&R, Rhian and Richard warble with Claude Weston from Casterbridge Wealth all about the Consumer Duty Regulations set out by the Financial Conduct Authority. Claude talks about how the regulations can be translated into real world actions and what Casterbridge Wealth have been doing to put their clients at the heart of what they do.  

This episode Richard and Rhian are joined by Tom Hadley from SUFU who is talking all things branding and how it impacts CX. 

Tom gores into details on the old school marketing and how behavioural science can be the gane changer for a brand and the experiences delivered to customers.