Horton Hangout Podcast for Dental Professionals!

Episode 8: Managing Mates & Fainting

Listen Later

This week, Laura and Leanna answer two big listener questions – starting with what to do when your associates resist the Treatment Coordinator (TCO) role, even though it’s clearly beneficial. From communication and workflows to mindset and motivation, they cover it all.

Next up: managing your mates. What happens when a dental nurse steps up to practice manager – and suddenly has to lead her friends? They get honest about leadership, friendship boundaries and what really separates good managers from great ones.

Then it’s time to ban not one but two common words in dentistry – both of which carry more negativity than you might think. And finally, Confession Corner is back… with a thud. Literally.

In this episode:

  • 🤝 A listener asks: how do I get my associates to use a TCO when they don’t see the value?
  • 📈 Laura explains why the issue might be communication – or the workflow itself
  • 🧠 Why most resistance is about control or misunderstanding – and why a trial is the best way forward
  • 👩‍⚕️ Second question: “I’ve become the PM after 11 years as a nurse – how do I manage people who are also my friends?”
  • ⚖️ Leanna shares her own experience navigating friendship and leadership
  • 💬 Why leadership is the skill most practice managers are missing – not management
  • 🚫 Banned Words:
    • “Unfortunately”
      2. “Case”
  • 🩺 Confession of a Dental Nurse: Fainting
  • 😵 Leanna adds a surprise twist: she fainted at a ......

    • Link to send in your confession

    Link to send in your question for the Horton Hangout

     

    Links you may find useful

    Horton Consulting

    Horton Consulting - About us

    Laura Horton - Instagram

    Horton - Facebook

    Laura Horton - LinkedIn

    Laura Horton - TikTok

    Leanna Best - LinkedIn

    Leanna Best - Instagram

    ...more
    View all episodesView all episodes
    Download on the App Store
    Horton Hangout Podcast for Dental Professionals!By Horton Consulting

    More shows like Horton Hangout Podcast for Dental Professionals!

    View all
    Dental Leaders Podcast by Prav Solanki & Payman Langroudi

    Dental Leaders Podcast

    4 Listeners