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00:14 - Introduction to Jacob Pat's career.

01:16 - How crucial was your early interest in technology in shaping your career? What role did it play in your studies and career launch?

02:44 - Reflecting on your entrepreneurial mindset and early business ventures, how did these experiences influence your later roles?

03:56 - Discussing your time leading IT teams in Canada (2005-2008), how did your deep understanding of infrastructure and customer perspectives impact problem-solving?

06:02 - Can you elaborate on the challenges and lessons learned during your tenure as a CIO and how these skills translated into your current role in customer success?

07:43 - As a customer success leader and partnership manager, what key initiatives or programs are you implementing to enhance customer value?

09:37 - For individuals looking to transition from roles like CIO to customer success, what advice and essential skills would you recommend for a successful pivot?

11:21 - How do you leverage your technical expertise in your customer success leadership role to ensure seamless technology-customer satisfaction integration?

12:30 - Insights into your role at PredictSpring and how you shape the customer success function and empower your team for maximum ROI.

14:33 - Addressing the growing importance of point of sale options, how does PredictSpring differentiate its solution from competitors in diverse customer industries?

16:06 - When building your team, what key traits and skills do you prioritize to ensure optimal support and problem-solving for customers?

17:44 - Discussing the importance of diverse skill sets within your team, where do you foresee the future of the customer success industry?

20:58 - Recognizing the impact of customer success in various aspects of business, how do you measure its significance in the broader business landscape?

22:34 - The size of your current team and any plans for expansion to meet the growing demand for POS systems.

25:10 - Highlighting the importance of aligning efforts across different functions to provide a seamless customer experience.

26:21 - The significance of customer training and webinars in helping customers understand and maximize the value of your product.

28:20 - How open communication channels and clear growth plans contribute to team development when expanding your team.

29:56 - Reflecting on your career, what are the most significant lessons you've learned that have contributed to your success?

32:29 - Exploring the benefits of working in various industries and picking up diverse skills.

34:10 - Sharing your experience with imposter syndrome, when did it occur in your career, how did you overcome it, and what did you learn from it?

35:03 - Do you have a question for the next guest to share as we wrap up the episode?

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