In this episode of CPhT Connect, Mike Johnston interviews Krystal Green, a seasoned pharmacy technician educator who shares her journey and insights on the profession. Krystal describes how her introverted personality contrasts with her dynamic teaching style, where she feels a switch flips, allowing her to passionately convey the importance of patient-centered care to her students. She highlights the joy of watching her students succeed, whether in passing certification exams or advancing in their careers, and emphasizes the importance of building strong relationships with them. Krystal also shares the challenges of being an educator, such as when students struggle in silence and don't reach out for help, making it difficult to provide the support they need.

Krystal reflects on how she draws from her personal experiences to offer students life advice beyond just pharmacy skills, stressing the importance of self-awareness, self-care, and understanding one's strengths. She encourages technicians to use their voice, contribute to their workplace, and continue educating themselves to take on new roles. Throughout the interview, Krystal's deep commitment to her students' personal and professional growth shines, and she offers inspiring advice for technicians who may feel stuck or burned out in their careers.

Mike wraps up the episode expressing admiration for Krystal's impactful work, leaving listeners with a message of empowerment and the reminder that pharmacy technicians play a vital role in healthcare.