<p>This week on Commerce Code we speak with Rana Gujral, Chief Executive Officer of Behavioral Signals, about people, their feelings, and the importance of managing people <em>as people</em>. Behavioral Signals is an AI firm using voice recognition to analyze the mood and emotional state of people as they enter a call center or support system.</p>

This week on Commerce Code we speak with Rana Gujral, Chief Executive Officer of Behavioral Signals, about people, their feelings, and the importance of managing people as people. Behavioral Signals is an AI firm using voice recognition to analyze the mood and emotional state of people as they enter a call center or support system.

Episode 87: Can AI Understand Customers Better? Software That Hears Our Emotions

Stay connected and get the latest insights, analysis and news from the leading fin-tech companies, merchants and payments including Microsoft, Mastercard, Samsung, LVMH, Hilton and more. The podcast features insights and interviews from Digital Commerce Alliance (formerly CardLinx) members around the world. Stay connected and subscribe to DCA's Commerce Code Podcast

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Episode 87: Can AI Understand Customers Better? Software That Hears Our Emotions

Episode 87: Can AI Understand Customers Better? Software That Hears Our Emotions