Rachel and Frank discuss how self-awareness and listening are key when mediating situations of high conflict and how Frank uses communication practices that seek to understand others first, and to know that the only change we can make is in ourselves, ultimately with possibilities of differences between us dissolving, so we are one, together.

You can read more about Frank’s work here, connect to him on LinkedIn

and read about the work of others Frank mentioned: Dr Dan Siegel , Stephen Covey - Seven Habits of highly effective people , and Steve Poltz, 

Podcast Music by Nina Humphreys