🎙️ In this episode of the Take5IRL podcast, hosts @Pat and @Mike dig into another critical flow metric: wait time—often overlooked, but deeply impactful.

Wait time is waste time. Whether it's handoffs, approvals, or stalled work, every pause in your process delays value delivery. And since wait time is part of cycle time, the longer it stretches, the more your delivery slows—and the more frustration builds within your team.

Pat and Mike unpack why managing wait time matters, how it quietly drives up inefficiency, and most importantly, how to reduce it. Tune in for actionable strategies to help your team work smoother, faster, and with less frustration.