In this episode Nicky explains how human emotions play a large part in how people respond to change.She goes through the Kubler Ross grief cycle and how this helps explain why we experience the emotions we do and how you can manage them.<h1>Resources & support (UK)</h1> <ul> <li> Samaritans: 116 123 (free, 24/7)</li> <li> Shout: Text 85258 (free, 24/7)</li> <li> PAPYRUS HOPELINEUK (under 35s): 0800 068 4141</li> </ul> Explore more tools & training: 🌐 <a href='http://www.nickyperfect.com'>www.nickyperfect.com</a> 🌐<a href='https://www.thecommunicationcoach.co.uk/'> www.thecommunicationcoach.co.uk</a> 💬 Join our community: <a href='https://www.facebook.com/groups/1325768069360926/'>Courageous Conversations About Suicide</a> — a safe, supportive space to listen, share, and find connection.

In this episode Nicky explains how human emotions play a large part in how people respond to change.She goes through the Kubler Ross grief cycle and how this helps explain why we experience the emotions we do and how you can manage them.Resources & support (UK) Samaritans: 116 123 (free, 24/7) Shout: Text 85258 (free, 24/7) PAPYRUS HOPELINEUK (under 35s): 0800 068 4141 Explore more tools & training: 🌐 www.nickyperfect.com 🌐 www.thecommunicationcoach.co.uk 💬 Join our community: Courageous Conversations About Suicide — a safe, supportive space to listen, share, and find connection.

In this episode Nicky explains how human emotions play a large part in how people respond to change.She goes through the Kubler Ross grief cycle and how this helps explain why we experience the emotions we do and how you can manage them.Resources &amp; support (UK) <ul> <li> Samaritans: 116 123 (free, 24/7)</li> <li> Shout: Text 85258 (free, 24/7)</li> <li> PAPYRUS HOPELINEUK (under 35s): 0800 068 4141</li> </ul> Explore more tools &amp; training: 🌐 <a href="http://www.nickyperfect.com" rel="noopener noreferrer">www.nickyperfect.com</a> 🌐<a href="https://www.thecommunicationcoach.co.uk/" rel="noopener noreferrer"> www.thecommunicationcoach.co.uk</a> 💬 Join our community: <a href="https://www.facebook.com/groups/1325768069360926/" rel="noopener noreferrer">Courageous Conversations About Suicide</a> — a safe, supportive space to listen, share, and find connection.

EPISODE 94 - Communication in change - episode 2

For over a decade, Nicky Perfect BEM served as a Hostage and Crisis Negotiator, working with people and families in moments of extreme crisis. She went on to become Course Director for the UK’s National Negotiation Course and has trained negotiators and leaders across the world. Alongside her operational career, Nicky has studied psychology, relationships, human behaviour, personal development, and coaching. In this podcast, she brings those experiences together to show how the principles of hostage and crisis negotiation can transform everyday communication. Because communication is at the heart of everything we do — in families, at work, in leadership, and in the toughest conversations we face. When relationships break down, it’s usually because communication has broken down first. Each episode offers real stories, practical strategies, and powerful insights to help you: <ul><li>🎧 Listen in a way that makes people feel heard</li><li>💬 Navigate conflict with calm and confidence</li><li>🌱 Build stronger, healthier relationships at home and at work</li></ul> Learn the skills that save lives — and discover how they can change yours.

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For over a decade, Nicky Perfect BEM served as a Hostage and Crisis Negotiator, working with people and families in moments of extreme crisis. She went on to become Course Director for the UK’s National Negotiation Course and has trained negotiators and leaders across the world. Alongside her operational career, Nicky has studied psychology, relationships, human behaviour, personal development, and coaching. In this podcast, she brings those experiences together to show how the principles of hostage and crisis negotiation can transform everyday communication. Because communication is at the heart of everything we do — in families, at work, in leadership, and in the toughest conversations we face. When relationships break down, it’s usually because communication has broken down first. Each episode offers real stories, practical strategies, and powerful insights to help you: 🎧 Listen in a way that makes people feel heard💬 Navigate conflict with calm and confidence🌱 Build stronger, healthier relationships at home and at work Learn the skills that save lives — and discover how they can change yours.

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EPISODE 94 - Communication in change - episode 2

EPISODE 94 - Communication in change - episode 2

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