Episode Eight of Eric at the Library talks about one of the most important customer service tools of any library employee: the reference interview!

Episode Eight: Mastering the Reference Interview

I Initially intended this podcast to be a way for me to keep in touch with my circulation and information desk staff during our coronavirus and COVID-19 closure. However, as I started recording what I intended to be the first of many short daily messages for my staff, I saw the potential for it to become something larger and I decided to go ahead and share it with the world! I hope you enjoy this peek behind the curtain of what it is like to serve the customers of today’s public libraries. Welcome to Eric at the Library!

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Episode Eight: Mastering the Reference Interview

Episode Eight: Mastering the Reference Interview