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Eric at the Library
Eric at the Library episodes
- Episode Fifteen: How to Handle Stress at WorkEpisode Fifteen of Eric at the Library focuses on seven different strategies for trying to handle stress at work!9 min
- Episode Fourteen: Who is Eric at the Library?Episode Fourteen of Eric at the Library is the longest and deepest episode yet and answers the question that so many of you have been asking: Who is Eric at the Library?17 min
- Episode Thirteen: An Interview with MiguelEpisode Thirteen of Eric at the Library is another great interview with one of our very own as we talk about what he is doing to help us continue providing great services to our customers while we are closed!7 min
- Episode Twelve: 10 Reasons to be ThankfulEpisode Twelve of Eric at the Library is a very special pre-furlough episode where I talk about the ten reasons I am thankful even in the face of this COVID-19 pandemic!10 min
- Episode Eleven: I’ve Gone Global!Episode Eleven of Eric at the Library reaches out to my listeners from around the world to find out more about them and their customer service experiences!9 min
- Episode Ten: The Tenthiversary Interview Extravaganza!Episode Ten of Eric at the Library is our biggest episode yet as we interview one of our very own and talk about what he’s doing for our customers during our library’s closure!17 min
- Episode Nine: Defining Library Customer ServiceEpisode Nine of Eric at the Library takes a step back and defines what Library Customer Service truly is!9 min
- Episode Eight: Mastering the Reference InterviewEpisode Eight of Eric at the Library talks about one of the most important customer service tools of any library employee: the reference interview!9 min
- Episode Seven: Questions and AnswersEpisode Seven of Eric at the Library answers some of those burning questions you’ve been asking in response to previous episodes!13 min
- Episode Six: Customer is not a Dirty WordEpisode Six of Eric at the Library defines what a Library Customer is and what it means for us as a library going forward!8 min
About Eric at the Library
From the publisher's feed
I Initially intended this podcast to be a way for me to keep in touch with my circulation and information desk staff during our coronavirus and COVID-19 closure. However, as I started recording what I…
intended to be the first of many short daily messages for my staff, I saw the potential for it to become something larger and I decided to go ahead and share it with the world! I hope you enjoy this peek behind the curtain of what it is like to serve the customers of today’s public libraries. Welcome to Eric at the Library!