Regan Brown, Host, and Bill Mann, President of The G.B. Group Construction & Painting, interview Tasha Parmelee, President of Next Step Community Management. They discuss the role of technology in customer service and the importance of maintaining human interaction in the HOA industry.

Chapters

00:00 Introduction and Background

04:05 Prompt for Writing about Technology and Customer Service

06:20 The Role of Technology in Customer Service

08:27 Balancing Automation and Personal Touch

10:10 Building Trust and Meaningful Relationships

12:50 Leadership and Accountability in Implementing Technology

21:26 The Lack of Critical Thinking Skills in Today's Education System

27:36 Balancing Technology and the Human Touch in Management

32:35 The Future of Technology in Management

36:27 Challenging Situations in HOA Management