The Aussie from South Africa, Ken Robertson - Chief of E-Commerce at NAQEL Express based in Saudi Arabia Ken Robertson, a big man with a big responsibility. The ref to down-under was a Rugby joke! Ken has faced many challenges because of CV-19, from the slowdown from China to the rapid increase in demand and business flow into KSA. Worst case scenario strategy to best-case scenario tactics. Operational pressures, segregation of respective employee teams as well as managing a new group of 'Crowd Source' delivery agents. We talk about risk, succession and segregation of key workers and performance triggers. A very candid and well-informed account of challenges and opportunities. Ken was also one of the first Senior Managers to contract CV-19 and allows us into his thoughts and experiences during the illness and his time in hospital. Nice session Ken - really appreciated your time.