TURBULENCE -- our 4th instalment

 

Another chapter another session with David Banmiller - Aviation veteran and Author.

 

Chapter 3 - 'At the Airport'

 

Putting things in perspective: 2019 - Labor Day in the US -- 17 Million Travellers passed through airports in the US alone.

How surreal things are now -- ghost towns!

• We talk about the Airport Ecosystem - the people that work in each Airport town or city,

o             Airline reps / Gate agents / Maintenance / Baggage handlers / Cleaners / Caterers / Fuellers / De-Icers -- big respect & recognition

• How the Passenger experience has changed -- aiming for a touchless process
• From waiting for our ticket in the mail to multiple o-line changes and flexibility if required
• Smoking at the back of the planes -- no more hello / good-byes at the gates
• Security regulations
• Charges for your bags
• Landing fees
• Regional differences in Airports -- HUB's mega terminals
• Recognising some great individuals --

o             Gordon the ex-San Diego Chargers …….

o             The perfect customer services agent - George Hammersley

• Treat People how you would like to be treated -- Food for thought as we hope to move from this pandemic soon --
• Bring Back Better & with CARE