Many questions sent in during the week and all being pitched to Steven who I have now named as Dr.Dickson --

Issues addressed:
• Customer Service Standards
o Can we market and communicate better to manage expectations
o Help us to help you options in balance of promise and delivery
• Queues at check in - passport control - gates
o Industry standards everywhere -- how do we maintain or improve them?
• People not being able to access digital data quick enough now taking paper copies
• Multi skilling and union support
• Airports and pooling -- urgently needed
• Got to be seen to be green - but really ----?
Why would next generation employees choose aviation?

NOW - Return to restrictions in Europe and beyond - another tough Xmas period
• Choice of where to go
• Affordability
Private Aviation stronger than ever before

Companies mentioned:
IAG / British Airways - Virgin Atlantic / EasyJet / Ryanair / Whizz Air / Lufthansa
People Mentioned:
Willie Walsh / Shai Weiss / Sean Doyle