Talking again with Steven - Monthly or better if we can!

Busy schedules, and lots of travel experiences of being a passenger and a customer.

Points covered: • Differences from larger HUB airports to regional • BLAME BINGO • Why are we not taking an overview of the entire issues o Perhaps the chance for Airports to take the lead and insist on service level standards • Collaboration and data sharing - lots of talk. However, most parties are reluctant to share and support the bigger picture • Safety Culture is a term that is not being truly reflected in practice o Fatigue o Stress - pressures o Experience support mechanism is heavily diluted now o Line Trainers having to take frontline overview • Urgency is now and is understood. Should we not also be looking ahead by 3-6-9 months and start to dig a foundation and do things differently o No more rear-view mirror analysis - let's leave that to those that come and will be analysing what we did or what we should have done. Our focus now is on protecting our tomorrows. • Airports now have the opportunity to address some of the parts and lead by example. • A cultural change is indeed necessary, so perhaps we start with an 'effective culture' and encouraging the old team ethos and welcoming people to speak up.