Big fella, big heart and a Man who CARES. He has followed his dream to the US and made a business with People Who CARE. Passengers want the personal touch even with additional automation. Neil has done a Lot (No pun intended) to keep his team informed and aware of the challenges of today. From Learning Management Classes to Yoga -- keeping the mind and body in shape is a balance that Neil knows makes sense. A simple yet obvious service model of the personal touch and caring about service comes through and an appreciation of how important people are in any circumstance.