Are you a planner? What happens when there is a pivot in that plan? How do you prepare for the ups and downs of your business? The future of CX has changed dramatically since the pandemic.

#ERCxChats is out today featuring best-selling author Matt Watkinson and ERC's Stephanie Todd as they discuss how to keep your business ready but also realistic.

There is so much uncertainty in the workplace right now. What does that mean for you, for your business? Best-selling author and customer experience expert Matt Watkinson joins ERC's Stephanie Todd for this thoughtful conversation on #ERCxChats.

What are the three primary factors that determine your success in customer experience? Learn valuable insight from best-selling author Matt Watkinson of "The Grid" and "The Ten Principles Behind Great Customer Experiences," on #ERCxChats hosted by ERC's Stephanie Todd.

Are you looking to make improvements to your company's customer experience? What does seamless CX look like?

Listen #ERCxChats featuring best-selling author Matt Watkinson and ERC's Stephanie Todd as they uncover the truths behind investing in CX and the important role it plays in the future of every brand.

Serendipity. What does it mean to you? Watch #ERCxChats featuring best-selling author Matt Watkinson and ERC's Stephanie Todd as they discuss how life's twists and turns play a powerful role in success.

How are character and confidence built when starting a business? #ERCxChats Host Stephanie Todd talks to Anne Mahlum founder of two successful start-ups Solidcore Back On My Feet about what it means to be resilient.

To watch the video interview and learn more about Solidcore and Back On My Feet’s Founder, Anne Mahlum go to https://bit.ly/ercx-pc-ep10-sn6

#GirlPower #GirlBoss #ERCxChats #ERCBPO #ERC #Solidcore #WomenWhoWork #HumbleBeginnings #BismarckNative #Customer Experience #CX

Anne Mahlum has won countless awards, but how does she really feel about all the attention? How did public perception about her change after she went from starting non-profit, Back On My Feet, to founding for-profit Solidcore? Stephanie Todd hosts as #ERCxChats examines the highs and lows of being a #femalefounder.

To watch the video interview and learn more about Solidcore and Back On My Feet’s Founder, Anne Mahlum go to https://bit.ly/ercx-pc-ep10-sn5

#ERCxChats #ERCBPO #ERC #Solidcore #WomenWhoWork #HumbleBeginnings #GirlPower #GirlBoss #BackOnMyFeet #Customer Experience #CX

How do you set the right expectations for new employees? There's no better person to ask than Executive Chairwomen and Founder of Solidcore Anne Mahlum. She also started Back On My Feet in her early twenties. Stephanie Todd hosts Anne on #ERCxChats

To watch the video interview and learn more about Solidcore and Back On My Feet’s Founder, Anne Mahlum go to https://bit.ly/ercx-pc-ep10-sn4

#GirlPower #GirlBoss #ERCxChats #ERCBPO #ERC #Solidcore #WomenWhoWork #HumbleBeginnings #BismarckNative #Customer Experience #CX

How to be prepared for the unexpected? That's the latest topic up for debate on #ERCxChats with host Stephanie Todd special guest Anne Mahlum Solidcore Back On My Feet.

To watch the video interview and learn more about Solidcore and Back On My Feet’s Founder, Anne Mahlum go to https://bit.ly/ercx-pc-ep10-sn3

#GirlPower #GirlBoss #ERCxChats #ERCBPO #ERC #Solidcore #WomenWhoWork #Founder #Customer Experience #CX

What does it take to be a founder? What qualities do founders possess? In today's episode of #ERCxChats Stephanie Todd discusses that special "it" factor that founders seem to bring along with them no matter what new project they are working on with Anne Mahlum Founder of Solidcore and Back On My Feet.

To watch the video interview and learn more about Solidcore and Back On My Feet’s Founder, Anne Mahlum go to https://bit.ly/ercx-pc-ep10-sn2

#GirlPower #GirlBoss #ERCxChats #ERCBPO #ERC #Solidcore #WomenWhoWork #FounderFactor #Customer Experience #CX