CX RIOT RADIO

Espresso Shot: Simplifying the Peak-End Rule


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Join us on a CX journey as we uncover the truth about customer service in plumbing companies. Armed with the wisdom of the Peak-End Rule, we explore the impact of friendly plumbers, attentive phone operators, and efficient dispatchers. Discover the power of creating positive peaks and triumphant endings to revolutionize the customer experience. Get ready to rock the world of plumbing service!

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CX RIOT RADIOBy David Powers

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