Changes will happen, whether you accept them or not.

Find what are the trends we see, the challenges, and the opportunities if you have a business opportunity type of offer or some kind of business in a box.

Bulletproof it with some of the ideas in this episode.

Scaling an online is challenging... scaling it based on violence? Even harder lol

Going with systems, and keeping that personal touch using psychology will create the most delightful expeiences your clients ever had before.

Making you a memorable experience. Unique. A Unicorn.

Easy to look at client success as a cost... and it might feel like that.

At the beginning when growing a business you want to operate lean. Magic happens without much effort.

But as you grow and try to scale, client success not only will keep you in business, it is the only option you have to increase profits and have a team that generates revenue with no acquisition costs.

Mastering relationships at scale will be critical for you to differentiate yourself.

Everyone spends too much time thinking about their knowledge, IP, and product. But almost every single business owner who's in love with what they sell forgets the power of context and relationships.

Master that and earn the right to scale.

As a business owner are you a Chimp or a Human? Don't forget... your clients are your 401k, the best "human" investment you can make.

Where is the online service-based business industry headed?

Is it destined for failure and doomsday, or are we looking at it from the wrong lens?

What can we learn from companies that have not only survived but thrived in times of uncertainty, and how can we stand out?