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Every Call is a Sales Call
On this episode of Caffeinated CX we talk about how EVERY CALL IS A SALES CALL. No, this isn't about being a sleazy salesperson, this is about providing VALUE and SOLUTIONS to augment the Customer Experience (and to increase revenue).
A lot of contact centers require upselling or cross-selling or both, but the training is usually awful, done by trainers who haven't been in the trenches in years.
Most upselling and cross-selling videos on YouTube are done in the context of cold calling, which isn't what we're about.
This is about augmenting your product or service in ways that will 100% help the customers out.
I use the context of a plumbing or HVAC call center, but this is easily applied to any other service company out there.
Always ask. Always offer.
Don't be hesitant. Don't be scared.
Just go.
https://linktr.ee/caffcx
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By David Powers
5
11 ratings
On this episode of Caffeinated CX we talk about how EVERY CALL IS A SALES CALL. No, this isn't about being a sleazy salesperson, this is about providing VALUE and SOLUTIONS to augment the Customer Experience (and to increase revenue).
A lot of contact centers require upselling or cross-selling or both, but the training is usually awful, done by trainers who haven't been in the trenches in years.
Most upselling and cross-selling videos on YouTube are done in the context of cold calling, which isn't what we're about.
This is about augmenting your product or service in ways that will 100% help the customers out.
I use the context of a plumbing or HVAC call center, but this is easily applied to any other service company out there.
Always ask. Always offer.
Don't be hesitant. Don't be scared.
Just go.
https://linktr.ee/caffcx