What happens when two longtime customer experience leaders sit down for an unfiltered conversation about the state of the industry? You get real talk. In the inaugural episode of "Everybody Wants This," hosts Natalie Beckerman, Chief Business Officer at iQor, and Colleen Beers, Chief Growth Officer at iQor, discuss some of the biggest topics shaping customer experience today. From AI adoption and change management to operational execution and CX transformation, the conversation explores what organizations are getting right, where they are struggling, and what leaders should be thinking about next. Topics include: • AI and innovation in customer experience • Change management and organizational readiness • CX transformation and operational excellence • The future of CX outsourcing • Leadership in times of change • Why people remain at the center of great customer experiences Whether you're leading a customer experience organization, evaluating transformation initiatives, or navigating the impact of AI on your business, this conversation offers practical perspectives on what comes next. Learn More Podcast Hub: https://www.iqor.com/podcast/ewt iQor: https://www.iqor.com