Everybody Wants This

Your AI is live. But what actually got easier for your customers and employees? Adopting AI takes more than buying technology and setting a launch date. Making it work requires honest partnerships, frontline involvement, and leaders willing to rethink how the work gets done. In episode 2 of the "Everybody Wants This" podcast, iQor Chief Business Officer Natalie Beckerman and iQor Chief Growth Officer Colleen Beers welcome Geoff Burbridge, Principal & Founder of Human Edge Advisory Group, for a candid conversation about making CX transformation work beyond go live. Topics include:

• Honest partnerships and shared accountability
• Moving beyond FOMO to a clear AI strategy
• Frontline involvement, change management, and adoption
• Turning AI insights into operational decisions
• Knowing when to expand, adjust, or stop a pilot
• Translating time savings into business value

Listen, subscribe, and join the conversation. Learn More Podcast Hub: https://www.iqor.com/podcast/ewt iQor: https://www.iqor.com

What happens when two longtime customer experience leaders sit down for an unfiltered conversation about the state of the industry? You get real talk. In the inaugural episode of "Everybody Wants This," hosts Natalie Beckerman, Chief Business Officer at iQor, and Colleen Beers, Chief Growth Officer at iQor, discuss some of the biggest topics shaping customer experience today. From AI adoption and change management to operational execution and CX transformation, the conversation explores what organizations are getting right, where they are struggling, and what leaders should be thinking about next. Topics include: • AI and innovation in customer experience • Change management and organizational readiness • CX transformation and operational excellence • The future of CX outsourcing • Leadership in times of change • Why people remain at the center of great customer experiences Whether you're leading a customer experience organization, evaluating transformation initiatives, or navigating the impact of AI on your business, this conversation offers practical perspectives on what comes next. Learn More Podcast Hub: https://www.iqor.com/podcast/ewt iQor: https://www.iqor.com