Today's episode is hosted by Gemma Thomason and they are joined on the podcast by Claes-Henrik Claesson, Business Strategist, and Micaela Vernmark, Head Of Partner, Organisations & Public Sector Sales at Swedbank.The conversation explores how empowering teams can elevate customer experience and drive long-term success in the financial services industry. The guests share perspectives on leadership, collaboration and the structures that help employees deliver exceptional service.The exchange highlights the link between internal culture, motivation and customer satisfaction. Listeners gain insights into how organisations can create supportive environments that enable teams to innovate, respond effectively to customer needs and strengthen overall business performance.

Hosted on Acast. See acast.com/privacy for more information.

Today's episode is hosted by Gemma Thomason and they are joined on the podcast by Sarah Häger, Chief Commercial Officer at Enable Banking, Claes-Henrik Claesson, Business Strategist, and Aivaras Bankauskas, Operations/Support Manager - Compliance & Advisory at Nasdaq.The conversation explores how artificial intelligence is shaping the future of financial technology and the evolving relationship between innovation, compliance and digital banking. The guests discuss how AI-driven tools and open banking solutions are transforming customer experiences, operations and regulatory frameworks.The exchange highlights the opportunities and challenges AI brings to fintech, from automation and data insights to improving transparency and trust. Listeners gain a broader perspective on how financial institutions can adopt intelligent systems responsibly to drive sustainable growth and innovation.

Hosted on Acast. See acast.com/privacy for more information.

Today's episode is hosted by Charlie Beetson and they are joined on the podcast by Joseph Jawahiri, Governance, Risk and Compliance Manager at Zeb, Janne Britt Saltkjel, Head of Internal Audit at Handelsbanken, and Fiona Figuera, Head Of Compliance at Capital Markets Elite Group.The conversation explores how effective communication with the board enhances governance, risk and compliance frameworks across financial institutions. The guests discuss the importance of transparency, accountability and collaboration between senior executives and the board to ensure strong oversight and sound decision-making.The exchange highlights practical approaches to managing risk and fostering a culture of trust within financial services. Listeners will gain insight into how clear reporting, structured dialogue and a unified GRC strategy can strengthen organisational resilience. This episode offers valuable perspectives for professionals aiming to improve board engagement and elevate governance standards across complex financial environments.

Hosted on Acast. See acast.com/privacy for more information.

Today's episode is hosted by Gemma Thomason and they are joined on the podcast by Katarina Bigovic Apitzsch, Senior Legal Counsel - Privacy Specialist at NOBA Bank Group, and Henning Varner, Chief Risk Officer at SEB.The conversation explores the dynamic relationship between financial regulations, organisational mindset and culture in shaping resilient institutions. The guests share insights into how evolving compliance frameworks influence behaviour, governance and the overall risk landscape within financial services.The exchange highlights the importance of maintaining a proactive approach to regulation while fostering a strong internal culture that supports ethical decision-making and accountability. Listeners will gain valuable understanding of how leaders in banking and fintech navigate complex regulatory environments, balance innovation with oversight and drive cultural change that sustains trust. This episode provides a thoughtful look at how regulation and mindset together define the modern finance ecosystem.

Hosted on Acast. See acast.com/privacy for more information.

Today's episode is hosted by Gemma Thomason and they are joined on the podcast by Pawel Kielkowski, Staff Engineer / Tech Lead at Northmill Bank AB, and Vegar Heir, Chief Commercial Officer, Large Customers at Vipps MobilePay.The conversation explores what it takes to design and deliver a world-class payment solution in today’s fast-evolving financial landscape. The guests discuss the integration of technology, user experience and compliance, offering a broad perspective on how fintech innovation is reshaping customer expectations and business models across the sector.The exchange highlights how collaboration between banks and technology providers can drive agility, security and scalability. Listeners will gain insight into the challenges and opportunities of developing digital payment systems that meet modern consumer needs while maintaining trust and reliability. This episode offers a forward-looking view of how payment innovation continues to redefine the financial technology ecosystem.

Hosted on Acast. See acast.com/privacy for more information.

Host Gemma Thomason is joined by Javier García García, Technical Lead at Pleo HQ, Peter Pickerill, Associate Engineering Manager at Bokio, and Devon YP Chan, Head of Quant Research at Forex Forest. Together they explore how artificial intelligence is transforming fintech, from advanced payment solutions to predictive analytics and quant research. This conversation provides valuable insights into engineering leadership, algorithmic trading, and disruptive financial technologies shaping the future of digital finance and financial services innovation.

Hosted on Acast. See acast.com/privacy for more information.

Charlie Beetson hosts a discussion on agile approaches to regulatory technology with leading financial experts. Claes-Henrik Claesson, Business Strategist, Anupama Mishra, Risk & Control Owner at Nordea, and Janne Britt Saltkjel, Head of Internal Audit at Handelsbanken, share insights on implementing agile frameworks in regulatory processes. Listeners will learn how to optimize risk management, enhance compliance, and drive digital transformation in financial services. The episode explores practical strategies for leveraging technology to increase efficiency and maintain robust internal controls.

Hosted on Acast. See acast.com/privacy for more information.

Chris Hackett hosts a dynamic conversation on governance, risk, and compliance with Alexander Zeitlberger, Head of Recoveries and Collections at Klarna; Joakim Lundberg, Director of Security Consulting at Kyndryl; Luis Martinez, Global AI Compliance Manager at ASSA ABLOY; and Nithya Prabakaran, IS and GRC Team Lead at EasyPark Group. The episode explores effective GRC strategies, AI compliance, and evolving cybersecurity governance practices. Tune in to hear how industry leaders are navigating complex risk landscapes with innovation, agility, and secure infrastructure.

Hosted on Acast. See acast.com/privacy for more information.

Charlie Beetson speaks with Claes-Henrik Claesson, Business Strategist at Tietoevry, Sarah Quantrill, Former Head of Legal, and Mario Vieira, Chief Technology Officer at Duvi Pensions, about the intersection of new technology and automation within regulation. The discussion explores how businesses in legal and financial sectors are adopting cutting-edge technologies to streamline regulatory processes, enhance compliance, and drive efficiency. These experts share insights on the evolving role of technology in shaping regulatory environments and the future of automation in these industries.

Hosted on Acast. See acast.com/privacy for more information.

In this episode, Gemma Thomason is joined by Magdalena Zjakic, CPO at Swedbank, Lina Papinigė, Team Manager at SEB, and Terje Aleksander Fjeldvær, Head of Financial Crime & Sanctions at DNB, as they discuss the dynamics of leading high-performing teams. The conversation explores key strategies for building strong, efficient teams, effective leadership in banking, and fostering a culture of excellence. Insights from these experienced leaders provide practical advice for optimizing team performance in complex environments.

Hosted on Acast. See acast.com/privacy for more information.