I talk with Suha Zehl, CMB, about the evolution of mortgage technology in the last two decades. Suha emphasizes the importance of data maturity and the need for a solid foundation in technology. She also highlights the exciting emerging technologies, such as augmented reality, virtual reality, open banking, and regtech. Lastly, we discuss the value of mentorship in the mortgage industry and the qualities of a great mentor.

Chapters

00:00 Introduction to Suha Zehl and her experience in the mortgage industry

02:05 The evolution of mortgage technology and its challenges and opportunities

08:32 Key milestones in mortgage technology: Rise of fintechs and automation

18:27 Understanding AI, machine learning, data analytics, and business intelligence

32:07 The value of mentorship in the mortgage industry

36:04 Building transparency and engagement in the mortgage process