On this episode of The Community Exchange Podcast, we welcome Nina Gould, Chief Innovation Officer at Forbes.

In our discussion, MSG and Nina discuss:

• Nina’s career journey from designer and coder at Forbes.com to Chief Product Officer and now Chief Innovation Officer
• The shift from print to digital and how legacy publishers adapted business models and workflows
• Product’s unique role sitting between editorial, business, and technology inside media companies
• Why innovation in publishing must go beyond “cool tech” and focus on solving real business and audience problems
• How AI, GenAI, and “Google Zero” are reshaping audience expectations, traffic, and discovery
• The rising importance of personalization, community, and user experience in digital publishing
• Which engagement metrics matter most for measuring content success in today’s environment
• The need to reinvent advertising models for a post-scale era, focusing on engagement and value

And more.

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