Summary

In this episode of Our Parking Industry, Krista Olien, Clyde Wilson, and Leigh Thomas dive deep into the crucial topic of accountability in the ever-evolving parking industry. They trace the shift from traditional cash collection methods to modern digital transactions, highlighting the unique challenges that have emerged along the way. The discussion emphasizes the importance of mastering key metrics and staying attuned to the industry's shifting dynamics. Additionally, the trio explores the increased responsibility of parking operators to deliver outstanding customer service and the essential role of third-party oversight in maintaining strict accountability standards. This episode serves as a powerful call to action, urging industry professionals to embrace continuous improvement and adaptability to meet and exceed accountability expectations in today's fast-paced environment

Keywords

accountability, parking industry, cash collection, digital transactions, customer service, third-party oversight, continuous improvement

Takeaways

Accountability in the parking industry has evolved from cash collection to digital transactions, which presents new challenges.

Knowing your numbers is crucial for recognizing and addressing accountability issues.

Parking operators are accountable not only for financial performance but also for providing excellent customer service.

Third-party oversight plays a role in maintaining accountability and driving continuous improvement.

The industry is going through a transition, and operators need to adapt to new levels of accountability.