IMS connect podcast

Evolving guest experiences feat. Joe Pine - Hotel Tech Unwrapped - Special Episode

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Join our CEO Denis Ahern, and Business Development Manager Helena O' Brien on the final episode of the Hotel Tech Unwrapped podcast series, where we unravel the pivotal role of technology in hospitality.

A slightly different format, this special episode features Joe Pine, co-author of The Experience Economy, an internationally acclaimed author, speaker, and management advisor to Fortune 500 companies and entrepreneurial start-ups.
The conversation revolves around the concept of the experience economy and its application in the hospitality industry. It explores the principles of the experience economy, its impact on guest and employee experiences, and the role of technology in enhancing these experiences.
Takeaways:

  • The application of the experience economy principles in the hospitality industry
  • The impact of technology on enhancing guest and employee experiences
  • The role of customisation and theming in creating memorable guest experiences


    • Chapters

    00:00 - Introduction

    09:24 - The Experience Economy

    12:42 - Applying the principles in hospitality

    18:08 - The role of technology

    25:12 - The progression of economic value

    32:26 - Innovation in hospitality

    38:28 - The digital guest experience

    46:02 - Key takeaways

    ...more
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    IMS connect podcastBy IMS connect