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Join our CEO Denis Ahern, and Business Development Manager Helena O' Brien on the final episode of the Hotel Tech Unwrapped podcast series, where we unravel the pivotal role of technology in hospitality.
Chapters
00:00 - Introduction
09:24 - The Experience Economy
12:42 - Applying the principles in hospitality
18:08 - The role of technology
25:12 - The progression of economic value
32:26 - Innovation in hospitality
38:28 - The digital guest experience
46:02 - Key takeaways
Join our CEO Denis Ahern, and Business Development Manager Helena O' Brien on Ep #9 of the IMS Hotel Tech Unwrapped podcast series, where we unravel the pivotal role of technology in hospitality.
Watch episode here: https://youtu.be/1es1wkW02uo
Chapters
Join our CEO Denis Ahern, and Business Development Manager Helena O' Brien on Ep #8 of the IMS Hotel Tech Unwrapped podcast series, where we unravel the pivotal role of technology in hospitality.
Watch episode here: https://youtu.be/7ukuVddQGxI
In this episode of Hotel Tech Unwrapped, Denis and Helena discuss phone and voice communications technology in the hospitality industry. They highlight the importance of having a well-designed phone system that can generate revenue, improve operational efficiency, and enhance the guest experience.
Join our CEO Denis Ahern and Business Development Manager Helena O' Brien on Ep #7 of the IMS Hotel Tech Unwrapped podcast series, where we unravel the pivotal role of technology in hospitality.
In this episode, Denis and Helena discuss IoT technology in the hospitality industry. They also explore the various applications of IoT in hospitality, such as door access control, monitoring and controlling the environment, and voice assistants. They emphasise the importance of data-driven decision-making and the potential for IoT to enhance the guest and employee experience, while improving operational efficiency and sustainability.
Takeaways
Chapters
00:00 Introduction and feedback on IoT technology in hospitality
07:10 Common use cases of IoT in hospitality: door access control, casting technology, and environment monitoring
13:56 The benefits of IoT in period buildings and energy efficiency
28:53 Emerging trends in IoT: aIot and digital guest and employee experiences
34:05 Key takeaways and conclusion
Join our CEO Denis Ahern and Business Development Manager Helena O' Brien on Ep #6 of the IMS Hotel Tech Unwrapped podcast series, where we unravel the pivotal role of technology in hospitality.
Watch episode here: https://youtu.be/8I8TW95FjUY
In this episode, Denis and Helena discuss casting technology for hotels. They explain that casting allows guests to wirelessly share their own device's content on the hotel TV screen. They highlight the importance of hospitality grade TVs and the deployment options for casting technology. They also discuss the benefits of casting, such as the ability to watch on-demand entertainment and the data security it provides. The hosts emphasise the need for a reliable Wi-Fi and wired network to support the casting experience, and discuss future trends in casting technology.
Takeaways
Chapters
00:00 Introduction
00:53 Feedback from TV and podcasts
03:36 What is casting?
04:31 Methods of deployment
05:54 Hospitality grade TV
06:06 Deployment with existing TVs
09:10 Difference between hospitality grade and non-hospitality grade TVs
09:42 Advantages of hospitality grade TVs
11:23 Network security for casting
12:27 Benefits of casting technology
14:14 Issues with incorrect installation
15:12 Methods of network deployment
20:20 Advantages and benefits of casting
22:00 Prerequisites for deploying casting
24:27 Future trends in casting technology
26:05 Key takeaways
Join our CEO Denis Ahern and Business Development Manager Helena O' Brien on Ep #6 of the IMS Hotel Tech Unwrapped podcast series, where we unravel the pivotal role of technology in hospitality.
Watch episode here: https://youtu.be/8I8TW95FjUY
Takeaways
Chapters
00:00 - Introduction
01:13 - Positive feedback on the podcast
03:19 - Hospitality grade TVs
04:00 - TV channel distribution
05:15 - Options for existing TVs
07:09 - Using coax cable and network Cable
08:18 - Benefits of hospitality grade TVs
09:02 - Content management system
10:09 - Sustainability and content management
12:37 - Using coax cable for TV channels
13:46 - Data over coax solution
15:09 - Importance of Wi-Fi for TV services
16:36 - Phased approach to upgrading TVs
20:12 - Matching the home experience
21:26 - Key takeaways
22:29 - Conclusion
Join our CEO Denis Ahern and Business Development Manager Helena O' Brien on Ep #4 of the IMS Hotel Tech Unwrapped podcast series, where we unravel the pivotal role of technology in hospitality.
In this episode, Denis and Helena discuss the importance of connectivity in the hospitality industry. They explain the difference between broadband and leased line services, highlighting the benefits of a leased line for data security compliance. Overall, the episode emphasises the importance of reliable and high-quality connectivity in the hospitality industry.
Key takeaways:
Chapters
00:00 Difference between Broadband and Leased Line
08:44 LAN and WAN IP Addresses
11:06 Benefits of Leased Line for Data Security Compliance
15:49 Primary and Secondary Connection for Operational Efficiency
21:45 How Connectivity Improves Guest Experience and Enhances Guest Services
32:02 Operational Efficiency and Competitive Advantage of Leased Line Connection
Join our CEO Denis Ahern and Business Development Manager Helena O' Brien on Ep #3 Part1 of the IMS Hotel Tech Unwrapped podcast series, where we unravel the pivotal role of technology in hospitality.
Watch video here.
Key takeaways:
Chapters
00:19 - Recap of Part 1
01:00 - Deployment Examples and Typical Scenarios
06:05 - Impact of Refurbishments on Wi-Fi
09:59 - Wi-Fi and Sustainability
23:53 - Key Takeaways
Join our CEO Denis Ahern and Business Development Manager Helena O' Brien on Ep #3 Part1 of the IMS Hotel Tech Unwrapped podcast series, where we unravel the pivotal role of technology in hospitality.
In this episode, the hosts highlight how Wi-Fi can impact guest reviews and online reputation, and introduce five principles of great Wi-Fi.
They emphasise the importance of working with experienced partners in the hospitality sector and conclude with a discussion on the importance of Wi-Fi for hotel operations and the benefits of well-designed switch networks.
Takeaways:
Watch video here.
Chapters:
00:00 Introduction
01:20 The Importance of Great Wi-Fi
02:17 Principles of Great Wi-Fi
03:34 Working with Experienced Partners
04:32 Feedback from Previous Episodes
05:15 Introduction (Take 2)
06:58 Feedback from Previous Episodes (Take 2)
10:03 The Importance of Wi-Fi for Guest Experience
11:39 The Importance of Wi-Fi for Online Reputation
13:12 Principle 1: Choose the Right Product
16:11 Principle 2: Create a Strong Cable and Switch Network
18:16 Principle 3: Put as Much as Possible on Cable
19:24 Principle 4: Have a Single Site Wide Managed Network
20:18 Principle 5: Broadcast the Minimum Number of Wireless Networks
22:11 The Importance of Wi-Fi for Hotel Operations
Resoures:
Join our CEO Denis Ahern and Business Development Manager Helena O' Brien on Ep #2 of the IMS Hotel Tech Unwrapped podcast series, where we unravel the pivotal role of technology in hospitality.
00:00 - Introduction
The podcast currently has 23 episodes available.