IMS connect podcast

By IMS connect

Bringing you the latest from the world of hospitality tech.... more

· Technology

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FAQs about IMS connect podcast:

How many episodes does IMS connect podcast have?

The podcast currently has 23 episodes available.

IMS connect podcast episodes:

August 28, 2024Evolving guest experiences feat. Joe Pine - Hotel Tech Unwrapped - Special Episode
Join our CEO Denis Ahern, and Business Development Manager Helena O' Brien on the final episode of the Hotel Tech Unwrapped podcast series, where we unravel the pivotal role of technology in hospitality.
A slightly different format, this special episode features Joe Pine, co-author of The Experience Economy, an internationally acclaimed author, speaker, and management advisor to Fortune 500 companies and entrepreneurial start-ups.
The conversation revolves around the concept of the experience economy and its application in the hospitality industry. It explores the principles of the experience economy, its impact on guest and employee experiences, and the role of technology in enhancing these experiences.
Takeaways:
The application of the experience economy principles in the hospitality industry

The impact of technology on enhancing guest and employee experiences

The role of customisation and theming in creating memorable guest experiences

Chapters
00:00 - Introduction
09:24 - The Experience Economy
12:42 - Applying the principles in hospitality
18:08 - The role of technology
25:12 - The progression of economic value
32:26 - Innovation in hospitality
38:28 - The digital guest experience
46:02 - Key takeaways
...more
49min
June 18, 2024Meeting room technology for a hybrid world - Hotel Tech Unwrapped - Ep #9
Join our CEO Denis Ahern, and Business Development Manager Helena O' Brien on Ep #9 of the IMS Hotel Tech Unwrapped podcast series, where we unravel the pivotal role of technology in hospitality.

Watch episode here: https://youtu.be/1es1wkW02uo
In this episode, Denis and Helena discuss the role of hybrid technology in facilitating work while traveling. They explore the importance of creating a home-like experience for guests and the need to provide office-to-office experiences. They highlight the significance of connectivity and the use of digital signage technology in common areas to show schedules and provide wayfinding.
Takeaways
Digital signage technology can be used to show schedules, provide wayfinding, and offer branding and advertising opportunities.

Making it easy for guests to book meeting spaces and ensuring staff are trained in using the technology is important.

Hotels have the opportunity to showcase their commitment to sustainability through the use of technology. Ensure team buy-in and familiarity with video conferencing technology

Provide a digital end-to-end experience for guests

Create an office-like environment in meeting rooms

Consider the sustainability aspect of technology use

Explore the potential of hybrid conferences to reach a larger audience
Chapters
00:00 Introduction and Purpose of the Podcast
03:22 Reflection on the Journey of the Podcast
06:16 Creating a Home-Like Experience for Guests
09:07 Facilitating Office-to-Office Experiences
12:12 Simplifying the Booking Process for Meeting Spaces
15:32 Enhancing Communication and Wayfinding with Digital Signage
19:07 Technology and Sustainability in the Hospitality Industry
21:02 Transforming the Video Conferencing Experience
23:55 Partnerships and Expertise in Audiovisual Solutions
26:59 Creating Office-Like Environments in Meeting Rooms
28:51 Embracing Sustainability in Technology Use
...more
42min
May 14, 2024 Is the hotel phone obsolete? - Hotel Tech Unwrapped - Ep #8
Join our CEO Denis Ahern, and Business Development Manager Helena O' Brien on Ep #8 of the IMS Hotel Tech Unwrapped podcast series, where we unravel the pivotal role of technology in hospitality.

Watch episode here: https://youtu.be/7ukuVddQGxI

In this episode of Hotel Tech Unwrapped, Denis and Helena discuss phone and voice communications technology in the hospitality industry. They highlight the importance of having a well-designed phone system that can generate revenue, improve operational efficiency, and enhance the guest experience.
Takeaways
- A well-designed phone system in the hospitality industry can generate revenue, improve operational efficiency, and enhance the guest experience.
- Key considerations for phone systems include having multiple channels for calls, integrated voice receptionists, and integration with property management systems.
- Cloud-based phone solutions offer flexibility, sustainability, and cost-effectiveness.
- Phone systems can be integrated with other communication channels to create an omnichannel experience.
- Investing in a phone system can lead to operational efficiencies, such as real-time room availability updates and streamlined communication between staff members.
Chapters
00:00 - Introduction and Overview
06:53 - Revenue Generation with Phone Systems
26:34 - Sustainability and Future Considerations
...more
28min
April 23, 2024Next-gen hospitality with IoT - Hotel Tech Unwrapped - Ep #7
Join our CEO Denis Ahern and Business Development Manager Helena O' Brien on Ep #7 of the IMS Hotel Tech Unwrapped podcast series, where we unravel the pivotal role of technology in hospitality.
In this episode, Denis and Helena discuss IoT technology in the hospitality industry. They also explore the various applications of IoT in hospitality, such as door access control, monitoring and controlling the environment, and voice assistants. They emphasise the importance of data-driven decision-making and the potential for IoT to enhance the guest and employee experience, while improving operational efficiency and sustainability.
Takeaways
IoT technology, such as casting and door access control, is becoming increasingly popular in the hospitality industry.

IoT can enhance the guest experience, improve operational efficiency, and contribute to sustainability efforts.

Data-driven decision-making is crucial in leveraging the benefits of IoT technology.

IoT can be used to monitor and control the environment, improve energy efficiency, and enhance safety and security.

Upgrading Wi-Fi networks to support IoT devices can unlock significant cost savings and business opportunities.
Chapters
00:00 Introduction and feedback on IoT technology in hospitality
07:10 Common use cases of IoT in hospitality: door access control, casting technology, and environment monitoring
13:56 The benefits of IoT in period buildings and energy efficiency
28:53 Emerging trends in IoT: aIot and digital guest and employee experiences
34:05 Key takeaways and conclusion
...more
39min
April 03, 2024The casting revolution - Hotel Tech Unwrapped Ep #6
Join our CEO Denis Ahern and Business Development Manager Helena O' Brien on Ep #6 of the IMS Hotel Tech Unwrapped podcast series, where we unravel the pivotal role of technology in hospitality.
Watch episode here: https://youtu.be/8I8TW95FjUY
In this episode, Denis and Helena discuss casting technology for hotels. They explain that casting allows guests to wirelessly share their own device's content on the hotel TV screen. They highlight the importance of hospitality grade TVs and the deployment options for casting technology. They also discuss the benefits of casting, such as the ability to watch on-demand entertainment and the data security it provides. The hosts emphasise the need for a reliable Wi-Fi and wired network to support the casting experience, and discuss future trends in casting technology.

Takeaways
Casting technology allows guests to wirelessly share their own device's content on the hotel TV screen.

Hospitality grade TVs and a reliable Wi-Fi network are prerequisites for deploying casting technology.

Casting enhances the guest experience by providing on-demand entertainment and ensuring data security.

Future trends in casting technology include app-based experiences, cloud-based solutions, and the transition to Google Chromecast 4.
Chapters
00:00 Introduction
00:53 Feedback from TV and podcasts
03:36 What is casting?
04:31 Methods of deployment
05:54 Hospitality grade TV
06:06 Deployment with existing TVs
09:10 Difference between hospitality grade and non-hospitality grade TVs
09:42 Advantages of hospitality grade TVs
11:23 Network security for casting
12:27 Benefits of casting technology
14:14 Issues with incorrect installation
15:12 Methods of network deployment
20:20 Advantages and benefits of casting
22:00 Prerequisites for deploying casting
24:27 Future trends in casting technology
26:05 Key takeaways
...more
30min
March 19, 2024Transform your hotel TV experience - Hotel Tech Unwrapped Ep #5
Join our CEO Denis Ahern and Business Development Manager Helena O' Brien on Ep #6 of the IMS Hotel Tech Unwrapped podcast series, where we unravel the pivotal role of technology in hospitality.

Watch episode here: https://youtu.be/8I8TW95FjUY
In this episode, Denis and Helena discuss hospitality TV and the importance of enhancing the guest experience. They highlight the benefits of using hospitality grade TVs, which are designed for long-term use and offer customisable user interfaces. The importance of a well-designed Wi-Fi and switch network is emphasised, as it supports the TV experience.

Takeaways
Invest in hospitality grade TVs for a better guest experience

Consider using network cables for TV channel distribution

Ensure a well-designed Wi-Fi and switch network to support the TV experience

Chapters
00:00 - Introduction
01:13 - Positive feedback on the podcast
03:19 - Hospitality grade TVs
04:00 - TV channel distribution
05:15 - Options for existing TVs
07:09 - Using coax cable and network Cable
08:18 - Benefits of hospitality grade TVs
09:02 - Content management system
10:09 - Sustainability and content management
12:37 - Using coax cable for TV channels
13:46 - Data over coax solution
15:09 - Importance of Wi-Fi for TV services
16:36 - Phased approach to upgrading TVs
20:12 - Matching the home experience
21:26 - Key takeaways
22:29 - Conclusion
...more
23min
March 05, 2024Choosing hotel internet - Hotel Tech Unwrapped Ep #4
Join our CEO Denis Ahern and Business Development Manager Helena O' Brien on Ep #4 of the IMS Hotel Tech Unwrapped podcast series, where we unravel the pivotal role of technology in hospitality.
In this episode, Denis and Helena discuss the importance of connectivity in the hospitality industry. They explain the difference between broadband and leased line services, highlighting the benefits of a leased line for data security compliance. Overall, the episode emphasises the importance of reliable and high-quality connectivity in the hospitality industry.
Watch video here.
Key takeaways:
Leased line services offer more reliability and security compared to broadband services.

Having a primary and secondary connection ensures operational efficiency and minimizes downtime.

The recommended speed for a hotel is around 5 megabits per room.

Connectivity plays a crucial role in improving the guest experience and enhancing guest services.

Leased line connections provide operational efficiency and a competitive advantage in the hospitality industry.

Chapters
00:00 Difference between Broadband and Leased Line
08:44 LAN and WAN IP Addresses
11:06 Benefits of Leased Line for Data Security Compliance
15:49 Primary and Secondary Connection for Operational Efficiency
21:45 How Connectivity Improves Guest Experience and Enhances Guest Services
32:02 Operational Efficiency and Competitive Advantage of Leased Line Connection
...more
32min
February 20, 2024Part 2 - Importance of great Wi-Fi in hotels - Hotel Tech Unwrapped Ep #3
Join our CEO Denis Ahern and Business Development Manager Helena O' Brien on Ep #3 Part1 of the IMS Hotel Tech Unwrapped podcast series, where we unravel the pivotal role of technology in hospitality.
In this episode, Denis and Helena discuss practical deployment examples and typical scenarios for hotel Wi-Fi, including the challenges of providing seamless connectivity in separate hotel and conference wings. They also explore the impact of refurbishments on Wi-Fi performance and the importance of conducting wireless surveys. Additionally, they highlight how a well-designed Wi-Fi network can support hoteliers in achieving their sustainability objectives, such as reducing energy consumption.
Watch video here.

Key takeaways:
Understand your hotel's specific Wi-Fi needs and communicate them to potential partners.

Wi-Fi networks are dynamic and can be impacted by refurbishments and changes in the environment.

A well-designed Wi-Fi network can support sustainability objectives by reducing energy consumption.

Broadband is a critical component of hotel connectivity and will be discussed in the next episode.
Chapters
00:00 - Introduction
00:19 - Recap of Part 1
01:00 - Deployment Examples and Typical Scenarios
06:05 - Impact of Refurbishments on Wi-Fi
09:59 - Wi-Fi and Sustainability
23:53 - Key Takeaways
...more
28min
February 13, 2024Part 1 - Importance of great Wi-Fi in hotels - Hotel Tech Unwrapped Ep #3
Join our CEO Denis Ahern and Business Development Manager Helena O' Brien on Ep #3 Part1 of the IMS Hotel Tech Unwrapped podcast series, where we unravel the pivotal role of technology in hospitality.
In this episode, the hosts highlight how Wi-Fi can impact guest reviews and online reputation, and introduce five principles of great Wi-Fi.
They emphasise the importance of working with experienced partners in the hospitality sector and conclude with a discussion on the importance of Wi-Fi for hotel operations and the benefits of well-designed switch networks.

Takeaways:
Great Wi-Fi is crucial for guest satisfaction and online reputation.

The five principles of great Wi-Fi include choosing the right product, creating a strong cable and switch network, putting as much as possible on cable, having a single site-wide managed network, and broadcasting the minimum number of wireless networks.

Working with experienced partners in the hospitality sector is important for successful Wi-Fi implementation.

Wi-Fi is not only important for guest experience but also for hotel operations, including staff efficiency and the integration of IoT devices.

Well-designed switch networks can reduce costs, improve power consumption, and provide resilience.

Watch video here.

Chapters:
00:00 Introduction
01:20 The Importance of Great Wi-Fi
02:17 Principles of Great Wi-Fi
03:34 Working with Experienced Partners
04:32 Feedback from Previous Episodes
05:15 Introduction (Take 2)
06:58 Feedback from Previous Episodes (Take 2)
10:03 The Importance of Wi-Fi for Guest Experience
11:39 The Importance of Wi-Fi for Online Reputation
13:12 Principle 1: Choose the Right Product
16:11 Principle 2: Create a Strong Cable and Switch Network
18:16 Principle 3: Put as Much as Possible on Cable
19:24 Principle 4: Have a Single Site Wide Managed Network
20:18 Principle 5: Broadcast the Minimum Number of Wireless Networks
22:11 The Importance of Wi-Fi for Hotel Operations

Resoures:
Why Wi-Fi is Keeping Hotels From Receiving 5 Star Reviews: https://www.revinate.com/blog/why-wi-fi-is-keeping-hotels-from-receiving-5-star-reviews/
...more
25min
January 29, 2024Navigating the tech ecosystem - Hotel Tech Unwrapped Ep #2
Join our CEO Denis Ahern and Business Development Manager Helena O' Brien on Ep #2 of the IMS Hotel Tech Unwrapped podcast series, where we unravel the pivotal role of technology in hospitality.
In this episode, the hosts discuss the evolution of hospitality technology and the importance of cloud-based systems and APIs. They explore integration examples and the role of AI in the industry. They also provide insights on driving direct bookings and offer key takeaways for decision makers in the hospitality sector.
Takeaways
Work with partners who deliver cloud-based platforms and have an open API.

Find partners who are advancing on the AI journey to gain a competitive advantage.

Focus on driving direct bookings by capturing first-party data and offering personalized experiences.
00:00 - Introduction
03:25 - The Evolution of Hospitality Technology
04:52 - The Importance of Cloud-Based Systems
07:26 - Understanding APIs
08:44 - Integration Examples
17:59 - The Role of AI in Hospitality Technology
22:15 - Driving Direct Bookings
27:35 - Key Takeaways
29:31 - Closing Remarks

Resources:
Hospitality Technology Ecosystem by Ira Vouk: https://www.hospitalitynet.org/opinion/4118850.html

Hospitalitynet Tech Opinion pieces by Max Starkov: https://www.hospitalitynet.org/author/148001045/starkov.html
Hotel Tech Report: 75+ Hospitality Statistics You Should Know (2024) - https://hoteltechreport.com/news/hospitality-statistics
Europe’s Independent Hotels Lag U.S. Brands on Google Hotels: New Skift Research: https://skift.com/2023/11/15/europes-independent-hotels-lag-u-s-brands-on-google-hotels-new-skift-research/
...more
30min

FAQs about IMS connect podcast:

How many episodes does IMS connect podcast have?

The podcast currently has 23 episodes available.