In this episode of NovoEdTalks, Melissa chats with Dave Kerschbaum, Director of Learning Strategy at SAP Concur. Dave shares his 15 years of experience designing learning solutions, emphasizing the importance of empathizing with learners' experiences and adapting strategies to meet their evolving needs. The discussion also covers the impact of technology in L&D programs and the critical role of trust and transparency in leveraging data to enhance learning outcomes.