Roger Manning, Co-Founder & Managing Partner of Excellentia Advisory Group give a 71 minute presentation on what is needed by management to build on outstanding customer service-oriented team.  Roger frequently references health care industry niches like ambulatory surgery centers and physician clinics but the content in applicable to any service industry. Visit our website at: www.excellentiagroup.com to learn more about us.

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Roger Manning discusses the causes for a toxic company culture and offers a playbook of ideas on how to turnaround the toxic culture. Roger discusses the employee issues, midline management issues and how EQ can be an effective tool for managers to take back control.  This is an abbreviated version of a more indepth webinar which includes how to deal with C-suite management.

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Roger Manning attempts to clarify the recent DEI Executive Order by President Trump and how it relates to EEOC and fair hiring practices.  Roger stresses the importance of updating company Policies, Employee Handbook, employment ads and interview screening tools.

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Cathy Montgomery, RN, CASC and Sandra Berreth, RN, BS, MS, CASC make a 35 minute introduction to our longer one hour 20 minute review of the AAAHC changes for 2023 known as version 42. This presentation is for those that are currently AAAHC accredited and need to know updates and changes. This presentation is not intended to be everything A-Z for newbies to AAAHC.

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Roger Manning introduces Cathy Montgomery, RN, CASC and Sandra Berreth, RN, BS, MS, CASC who is an AAAHC surveyor and Excellentia consultant. Cathy and Sandra discuss drills that are required by CMS and AAAHC accreditation organization.  Cathy and Sandra will discuss what they are and how to go about in accomplishing successful drills that will meet your surveyors expectations.

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Roger Manning gives the beginning excerpt from a 79 minutes webinar presentation on Team Building with the focus on the manager's self-assessment of their team building skills.

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Roger Manning, Managing Partner, Excellentia Advisory Group discusses what professionalism should look like in managers and their staff in the surgery centers and medical clinics including what traits to look for in hiring professionalism and what unsavory characters you need to eliminate from your organization.

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This is the second episode of our ASC Success Series interview featuring John Paoni; a passionate and enthusiastic Administrator of the Green Mountain Surgery Center. Roger Manning interviews John to learn about what has made him such a successful ASC Administrator and learn about his new project, the first multi-specialty ASC in the State of Vermont.

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Cathy Montgomery and Roger Manning discuss the process of starting up a new ASC.

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Cathy Montgomery interviews Roger Manning on the topic of Recruiting Do's and Don'ts at Ambulatory Surgery Centers, as well as how to find the best candidate for your available position. 

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