In this episode, Michelle chats with Mark Springer, RIA’s New Carrier Relations Advocate, about his bold 2019 thesis stating that if restoration companies didn’t unite and advocate for sustainable claims practices, the industry could cease to exist within a decade. Fast forward to today, Mark shares the major wins of the AGA, his new role, and how his experience helps drive change alongside Ed’s advocacy efforts. Tune in for insights on the industry's future and what’s needed to keep it thriving!