In this episode we learn about multi-day tour tech from Murray Decker, founder and CEO, Tour Amigo. Tour Amigo is a leading SaaS platform for the multi-day sector. There are surprisingly few SaaS platforms for multi-day tech, and Murray discusses the challenges and the differences he sees with the Destination Experiences sector. 

Arival has just launched a new research study on multi-day, the first full study on tech and distribution since our 2021 landmark research project. 

Arival is also featuring a multi-day track at Arival 360 DC, Sept 30 - Oct 3, 2025.

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The show with Chris and co-hosts Lori Timony and Christian Watts was one of the most practical shows we've had about AI in a while. 

Scrunch is going deep with AI search, and Chris provides some great tips and ideas in this show, I highly recommend you take a listen to this quick clip and hear Chris's main points:
"The first thing we've outsourced at scale to AI is BROWSING"
"The customer journey is changing radically"
"We're living in a new era of discovery"
"Customers move to simplicity with AI Search"
"Disruption of Word of Mouth?"
"SEO is evolving but AI permanently changed the Customer Journey"

There's a lot to discover in this show!

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Get introduced to Jessie Fischer, Founder & CEO, GuestOS. Jessie got an early start in the hospitality business, starting when she was 12 years old, working at her family's motel near Yosemite National Park

​GuestOS is an AI-driven concierge platform tailored for the hospitality industry, aiming to enhance guest experiences through personalized, 24/7 multilingual support. Founded in 2023 by Jessie, the company leverages AI to automate and enrich guest interactions. ​

• Personalized Guest Interactions: Offers tailored recommendations based on guest preferences and behaviors, facilitating seamless communication via SMS and voice. ​
• Operational Efficiency: Streamlines hotel operations by managing reservations, itineraries, and guest data, allowing staff to focus on direct guest services. ​
• Emergency Response Initiatives: Developed AI-powered hotlines during crises, such as the California wildfires, to provide real-time information and support to affected communities. ​

GuestOS positions itself as the first AI-native concierge for hotels, focusing on unlocking new revenue streams beyond room bookings by managing the discovery, booking, and payment process for onsite experiences. ​

For more information, visit their official website: guestos.ai.

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Greg Fisher, Founder and CEO of Tripshock and Wave Rez and author of "Mastering OTA's" joins the team at Experience This! Travel to discuss the need for and rise of niche OTA's, how Google is changing the search and buy landscape and of course, his new book and how it can help you grow your business.

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How will AI Agents impact OTAs and Google's Market share?
We have a difference of opinion - shocking I'm sure.

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The plan was to have an AI update with Tahnee Perry from A25 featuring a discussion about her toolkit (115 and counting!). 

But since this is the week (January 17 to be exact) that the U.S. Supreme Court ruled to uphold the U.S. ban on TikTok, we pivoted to also include Madi Rifkin, founder and CEO, Mount for her perspective. As a Gen Z entrepreneur with an "army

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The Experience This! team joined an Arival Pro Insiders Meetup for a discussion about Bruce's top 10 trends from 2024.

Not predictions or forecasts, but what were the top trends with a look back at the top trends from prior years.

For this show, we use a Zoom format with a few guests participating live and in real time. 

Enjoy!

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Rap, Going Viral, Mastering Content, Customer Retention, Franchising and more with Justin Buzzi, CEO and Founder of Get Up and Go Kayaking!

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Patricia Yates, CEO of Visit Britain/ Visit England fills us in on her recent trip to China, Visit Britain's upcoming launch of the latest "Film Tourism" campaign "Starring Great Britain" and how DMO's should consider the challenges of regenerative tourism

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