Take the Experience Management Maturity Model Quiz we talk about in this episode!

You’ve got the concept of employee and customer experience wrapped into your digital transformation plans. You may even have an experience plan in place. But where do you go from here, and how do you get there? Understanding maturity — where you are and how you stack up in terms of experience — is the catalyst for defining what you need to do to move forward.

Join us for our third podcast with experience expert, Diane Magers, CCXP, Threadfin’s Experience Practice Lead (and well-known Founder and Chief Experience Officer at Experience Catalysts), as we discuss an experience maturity model that narrows down the actions you can start taking today to drive success.

Click here to take the Experience Management Maturity Model Quiz we reference in this episode!

If you hear something that especially sparks your interest, contact us for deeper conversation tailored to your company’s needs. You can always find us at www.threadfin.com.

In this short episode, Threadfin’s Sara Keeney, talks about the importance of digital transformation in enhancing employee experience and driving value across organizations. She explains how employee experience helps employees deliver superior customer experiences and shares seven key steps to move towards employee-centricity, as described by Threadfin's Experience Practice Lead, Diane Magers. These steps include getting leadership buy-in, creating a cross-functional team, mapping the employee journey, prioritizing, purposeful design, piloting, and incorporating the discipline.

If you're ready to commit to enhancing your organization's employee experience, get in touch at threadfin.com.

When it comes to employee experience and employee engagement, there are definite differences—engagement and experience aren’t interchangeable when it comes employees. At Threadfin, we’re focused on employee—and customer—experience. But what does that mean exactly? There’s a lot of confusion around the difference between employee experience and employee engagement. In this episode we break it down for you quickly.

Let's not get stuck in the adapted state we all found ourselves in during COVID. 

In this short episode, we talk Microsoft Teams and telephony. We're returning to the new normal, whether that's opening up our official contact center or keeping employees working from home, and there's no need to keep doing things the way we have the last few years. 

The best thing to do is look at where you were before COVID, look at where you were during COVID, look at where you are now, and then consider where do you really want to be? What's going to best serve your employees and your customers in the contact center?

Disaster recovery is a critical part of business continuity and it absolutely requires a multi-faceted approach.

Listen in as we talk about how to protect organizations of all sizes from threats like hurricanes and ransomware using solutions that are more cost-effective than ever before. We’ll touch on many of the elements that make up the suite of safeguards every organization needs, including well-architected data centers, end-user training, safelinks and more.

If you hear something that especially sparks your interest, contact us for deeper conversation tailored to your organization’s needs. You can always find us at www.threadfin.com.

Your organization may have determined what issues that need to be solved—and you may have also already prioritized which to tackle first. But how can you make sure you have the right people at the table to get the results you’re really after?

In this podcast with experience expert, Diane Magers, CCXP, Threadfin’s Experience Practice Lead, we discuss who needs to be involved in the experience design process and how organizations can take a purposeful, intentional approach to solving problems.

If you hear something that especially sparks your interest, contact us for deeper conversation tailored to your company’s needs. You can always find us at www.threadfin.com.

When it comes to digital transformation, so many organizations are getting it wrong. They’re doing digital for digital’s sake, and they never stop to ask ‘Why?’ Only after fully understanding the ‘whys’ should organizations then build solutions rooted in human-centered digital experiences.

Join us for our second podcast with experience expert, Diane Magers, CCXP, Threadfin’s Experience Practice Lead (and well-known Founder and Chief Experience Officer at Experience Catalysts), as we discuss meaningful digital transformation.

If you hear something that especially sparks your interest, contact us for deeper conversation tailored to your company’s needs. You can always find us at www.threadfin.com.

There’s a lot of talk about ‘experience’ these days, but what does it mean? Why does it matter? How can you make it easier for employees to get their work done in the cloud? 

Join us for our first podcast with experience expert, Diane Magers, CCXP, Threadfin’s Experience Practice Lead (and well-known Founder and Chief Experience Officer at Experience Catalysts), as we discuss human-centered, outcome-focused digital transformation. We’ll dig deep to get to the bottom of employee and customer experience, and more importantly, why it matters. After all, experience isn't just this nice-to-have, it’s what really drives business success.

If you hear something that especially sparks your interest, contact us for deeper conversation tailored to your company’s needs. You can always find us at www.threadfin.com.