Paul Shamplina, Brand Ambassador for Hamilton Fraser and Sean Hooker, Head of Redress for the Property Redress Scheme give advice for landlords on how to choose a good letting agent, including:

• An explanation of what a redress scheme is and why it is a legal requirement for letting agents to join, including what happens if they are not part of a membership scheme
• The legal requirements for a letting agent
• Advice on what questions landlords should ask when deciding on a letting agent
• The difference between a ‘let only’ or a ‘fully managed service’ letting agent offering
• The reasons why it is important for a letting agent to have client money protection
• The procedure if a tenant/ landlord has a complaint/ dispute with their letting agent

Relevant links:

• Hamilton Fraser Total Landlord Insurance
• mydeposits
• Property Redress Scheme
• Client Money Protect