In this episode, we critically examined why apologies are often trivialised as mere interpersonal gestures, despite their significant legal and organisational implications. Within adversarial systems, apologies are frequently conflated with admissions of fault, creating a tension between expressing remorse and avoiding legal exposure.

Jon drew an important distinction between moral accountability and legal liability.  

We further explored whether there is an apology law; its role, and its effectiveness in safeguarding individuals and organisations that express remorse, assessing whether such frameworks genuinely encourage openness or merely provide limited legal reassurance.

The discussion also addressed the organisational consequences of withheld apologies, particularly how leadership's reluctance to acknowledge harm can erode trust, damage workplace culture, and entrench conflict. In contrast, we identified the key elements of an apology within professional settings.

Finally, Jon analysed how power imbalances shape both the delivery and reception of apologies, demonstrating that in workplaces, credibility is often contingent not only on the content of the apology but also on the perceived authority and vulnerability of the speaker.

#adr #apologyinlaw #disputeresolution #conflictresolution #workplaceculture #leadership #accountability #legalliability #mediation #arbitration #apology #peace #peacemaking #restorativejustice #corporategovernance #organisationalleadership #psychologicalsafety #ethicalleadership #apologylaws #podcast #research #Justice #lawandsociety #professionalethics #evapodcast #usa #world #DEI #education #highereducation #awareness 

The passing of Robert A. Baruch Bush feels deeply personal both as a scholar and as someone formed, in part, by his ideas. For many of us in Alternative Dispute Resolution (ADR), the award-winning book, The Promise of Mediation: The Transformative Approach to Conflict, presented a fundamentally different vision from the dominant, settlement-driven paradigms of mediation. At a time when legal education often prioritises outcomes, efficiency, and closure, this book / his work invited us to slow down to see conflict not simply as a problem to be solved, but as a human interaction to be understood. Its central insight that mediation should be grounded in empowerment and recognition reshaped how many of us viewed justice itself. It challenged the assumption that resolution must be measured by agreement alone, and instead advanced the idea that transformation subtle, relational, deeply human may be the more meaningful outcome. I was drawn to his work as an LLM student in Dispute Resolution at Kingston University London where I returned to his ideas repeatedly in my family mediation assessments. There was something profoundly compelling about a model of dispute resolution that does not impose solutions, but intentionally creates a safe space: a space for voice, a space for dignity, a space for change. At the time, many of us particularly those trained within adversarial legal frameworks were captivated by the possibility that disputes could be addressed without confrontation, without the rigid architecture of the courtroom. We did not simply study the book; we were shaped by it. It gave us hope that peacemaking is not separate from justice, but a core part of it. Yet these encounters were never merely academic. His work demanded reflection. It invited questioning. It unsettled assumptions. It became something I carried with me into my PhD at the University of Brighton, and into my subsequent scholarship and teaching. I remain especially grateful to Pamela, my family mediation lecturer at Kingston University London, who introduced me to both family mediation and this remarkable sacred textbook. God bless her. That introduction was not simply academic; it was formative. What distinguishes Professor Bush’s contribution is not only its theoretical precision, but its humanity. He reminded us quietly but powerfully that mediation is, at its core, is about people. About how individuals understand themselves, about how they perceive one another, and about the possibility that, even in conflict, there can be recognition, growth, and transformation. This perspective has remained with me not only as a researcher, but as an educator. Each time I introduce his ideas to students, it feels less like teaching doctrine and more like opening a door into a different way of seeing conflict: one that privileges dignity over dominance, understanding over expediency, and transformation over mere settlement. Today, the transformative model Prof Bush championed has extended far beyond its original conceptual boundaries. It is now applied across diverse contexts family disputes, workplace conflicts, community tensions, organisational challenges, and even public policy dialogues. Yet its essence remains unchanged: a steadfast commitment to the moral and relational dimensions of human interaction. And so, his legacy continues/endures not only in books or citations, but in practice. In the mediator who chooses to listen more deeply, in the parties who begin, even tentatively, to see each other differently, in the quiet, often unseen moments where conflict shifts from destructive to constructive. 

Description /tribute continues on Expert Views on ADR (EVA) Vid/ Podcast Show #Youtube.Sending love, light, peace, hope and faith, 

C x 

#tribute #inmemory #legacy #restinpeace #Podcast #honouringalegend #adr #mediation #lawstudents #researchimpact #DEI #world #expertViewsonadr #EVApodcast #adrpodcast #legalpodcast #thoughtleadership

In this episode, I was privileged to engage in a stimulating and thought-provoking podcast session with Professor Ken Cloke on Expert Views on ADR (EVA) Vid/Podcast Show.

Prof Ken is a world-recognised mediator (he currently lectures in Pittsburgh), dialogue facilitator, conflict resolution systems designer, teacher, public speaker, author of numerous books and articles, and a pioneer and leader in the field of mediation and conflict resolution for the last thirty-seven (37) years.

In 1983, he created the Center for Dispute Resolution in Santa Monica, CA.

In 2006, he co-founded Mediators Beyond Borders (MBB), based in Washington, D.C. MBB is an organisation that mobilises mediators worldwide to support individuals, organisations, communities, and governments in building conflict-resolution literacy and capacity in underserved communities.

Together, we analysed an important question: Is success in dispute resolution simply measured by settlement?

Prof. Cloke distinguishes between four critical concepts in conflict resolution: settlement, resolution, reconciliation, and transformation and challenges the assumption that ending a dispute necessarily means the conflict has truly been resolved.

We also raised an important concern is resolution sometimes just organisational conflict suppression?

In furtherance, we examined the role of forgivenessin conflict. Is forgiveness primarily a psychological act that occurs within individuals, or can it operate at a relationalor even institutional level?

We further examined the conditions that allow conflict to become transformative rather than destructive, offering insights relevant to workplace disputes, mediation practice, and broader social conflicts.

Drawing from his extensive global experience, Prof. Cloke reflects on his work in deeply polarised contexts, including Nigeria, Zimbabwe, Israel, and Palestine, sharing lessons from high-intensity conflicts that can inform how we approach disputes in organisations and communities.

Prof. Cloke also recounts moments where he witnessed forgiveness emerge organically in entrenched conflicts, and reflects on the conditions that made those extraordinary moments possible.

We also discussed why acknowledgement is often essential in divided societies and how this principle applies equally to workplace conflicts, where recognition of harm and experience can open pathways to healing.

Finally, Prof Cloke shared what has surprised him most about human beings in conflicand the remarkable capacity people have for healing, transformation, and reconciliation.

This episode offers insights for mediators, lawyers, organisational leaders, HR, academics, and anyone interested in the human dynamics of conflict and peacebuilding.

#ADR #Mediation #ConflictResolution #TransformativeMediation #KenCloke #Peacebuilding #Education #Awareness #HR #OrganisationalLeaders#Business #Culture #Institutions #peace #Peacebuilding #Society #WorkplaceConflict #ExpertViewsOnADR #peace #War #Conflict #Israel #Palestine #Workplace#Resolution #BritishPodcastAwards #Healing #Academics #Forgiveness #BeyondResolution #Future #Techonolgy #EVAShow #UK #US #Nigeria #Zimbabwe #WashingtonDC #Highereducation #Pittsburgh #SouthAmerica #LatinAmerica #Caribbean #Africa #Europe #Australia#World

In this series, we contribute to the civic discourse on how Alternative Dispute Resolution (ADR) and AI are transforming the lives of citizens caught in the web of justice backlogs in the US.
Our guest is the Regional Vice President of the AAA’s Commercial Division for California, and also the National Chair of AAA’s Entertainment Practice, the Western U.S. Chair for AAA’s Technology Practice, and an Ambassador for the AAA-ICDR Foundation joins us to discuss how the American Arbitration Association (AAA) is shaping the future of dispute resolution through cutting-edge Artificial Intelligence (AI) tools. 
Aaron Gothelf breaks down the suite of AI innovations the AAA has developed in recent years and explains how these technologies are expanding access to justice while highlighting the development of the AAA’s AI Arbitrator, how it was built, why construction cases were selected for beta testing, and the crucial role human arbitrators still play in oversight, disclosure, and decision-making integrity.
We also discussed the emotional dimension of Large Language Models (LLM), how the simple act of feeling heard can influence party engagement and satisfaction in ADR processes.
Essentially, we addressed key concerns, such as potential bias, hallucination risks, data privacy, and whether AI risks diminish a pro se claimant’s day in court.  

Additionally, we analysed whether AI could ever replace human arbitrators, what guardrails are essential for fairness, and the biggest barriers to adoption in the arbitration community.
Finally, we examined why the AAA, given its scale, experience, and institutional credibility, is uniquely positioned to lead innovation in this space.
Sending love, light, peace, hope and faith,
Dr Chinwe Umegbolu and Tony Guise,
Co-Host and Producer of ADR Across the Globe Podcast.
#adr #interview #AAA #arbitration #highereducation #podcast #education #awareness #diversity #inclusion #equality #AI #artificalintelligence #research #court #accesstojustice #blendedlearning #digitaltransformation #technology #globe #digitisation #court #usa #california #englandrnia #england #wales #nigeria #uk #world #dei #society #culture #subscribe #podcaster #awareness #moments #life #lifestyle #christian #fyp #letsmakeadrgoviral #viral #africa #europe #northamerica #southamerica #caribbean #rastafari #australia #asia #edit #video #world #england #wales #brits #english #scotland #ireland #oxford #banbury #nigeria #naija #duet #christian #law #ethics #news #collaborativeapproach #youtube #youtubeshorts #youtube #youtubeshorts #education #researchpodcast #answer #interview #blog #blogger #audible #Audacy #apple #Spotify #amazon #overcast #music #ListenNow #podpod #world #viral #trending

I was privileged to engage in a stimulating and thought-provoking podcast session with Stephen Tolfree on Expert Views on ADR (EVA) Vid/Podcast Show. Stephen is a forgiveness coach and boss whisperer, helping to rehabilitate people after workplace conflict. He helps people who lost their confidence to return to full strength and peak performance, using forgiveness. He also helps people with an abrasive management style to change their approach and learn empathy. Stephen's work is restorative and redemptive, and he has coached more than one thousand (1000) people. Two universities are planning a study of his work; he speaks internationally on the benefits of forgiveness, and his work has been cited in Psychology Today. He wears many hats, so I have left the link to his website:https://www.rehabilitate.uk/.Stephen's email address: [email protected].*You can order my book 'Appropriate Dispute Resolution in Comparative Perspectives Nigeria, the UK, and the US' via ⁠#springer⁠: ⁠https://link.springer.com/book/10.1007/978-3-031-57476-4. Recent book chapter: ‘Mediation within the Nigerian Civil Justice System’ in 'The Place of Mediation Within The Modern Civil Justice System: Critical Perspectives,' edited by Masood Ahmed and David Sixsmith- Edward Elgar (2026). Recent Article: Chinwe Umegbolu, Susan Guthrie, A Comparative Perspective: Marriage, Engagement, and Divorce Laws in Guyana, Trinidad and Tobago (TT) and the United States (US). Athens Journal of Law 2025, 12: 1-20 https://doi.org/10.30958/ajl.X-Y-Z.Please subscribe to the EVA YouTube channel and listen to this episode on all podcast channels: #audible #apple #amazon #overcast #google #spotify #listennotes #podpod #playerfm #pocketcasts #anghami #audacy.In this series, we examined the role of forgiveness in workplace conflict, emphasising its contributions to psychological healing and organisational stability. Our analysis illuminated how holding onto resentment can inflict pain and obstruct the healing process. We distinguished conceptually between healing and Alternative Dispute Resolution (ADR) mechanisms. Stephen clarified that while ADR procedures such as mediation, conciliation, and restorative justice provide structured pathways to settlement, healing entails deeper psychological and relational restoration. We evaluated whether Human Resources (HR) could integrate forgiveness within grievance procedures while upholding procedural fairness. Stephen addressed a common misconception that forgiveness equates to tolerating mistreatment, highlighting the importance of maintaining personal boundaries. Chinwe raised a pertinent question: Should forgiveness-based approaches be optional or mandatory steps in the dispute resolution process? Finally, we examined whether forgiveness is essential to rebuilding professional trust, or whether meaningful healing can occur independently through procedural fairness, accountability, and behavioural change, while also considering how forgiveness might be woven into future settlement processes.#adr #forgiveness #healing #coach #HR #organisational #organisationalleaders #leaders #humanresources #grievance #reconciliation #peace #peacemaking #restoretive #justice #research #bullying #workplace #conflict #england #wales #world #DEI #fyp #education #awareness #diversity #inclusion #equality #interview #odr #innovation #marketing #marketingadr #cybersecurity #cyberattack #digitaltechnology #pedagogy #researchmethods #AI #DEI #diversity #inclusion #equality #international #commerical #technology #education #awareness #highereducation #digitaltransformation #ICA #youtube #viral #europe #africa #uk #caribbean #northamerica #southamerica #latinamerica #asia #trending #equity #university #schools #researchmethods #accesstojustice #law #lawschool #shortvideo #shorts #conflict #talkshow #tv #conversation #conversations #podcasting #britishpodcastawards

In this episode, we contribute to the civic discourse on how Alternative Dispute Resolution (ADR) and the Multi-Door Courthouse (MDC) system are transforming the lives of citizens caught in the web of justice backlogs in Nigeria.Our guest, Achere Cole FCIArb (UK), the Director of the Lagos Multi-Door Court House (LMDC) joins us to discuss her Route to the Role, the challenges she faces, as well as what she loves and dislikes about her work.We examined the significance of the fast-track procedure for dispute settlement and assessed whether it has enhanced access to justice in Lagos State.We also take a reflective look back at what has changed since Dr Chinwe Egbunike-Umegbolu, AFHEA, PhD, field research (2018–2021) at the LMDC. Have #lawyers fully embraced ADR? And what challenges are being faced in using ADR mechanisms for the resolution of #criminal #cases?This episode also celebrates the upcoming 2nd Annual Multi-Door Courthouses and ADR Stakeholders Summit, both in person and online (15-16 Oct 2025) in Lagos, Nigeria.Mr Tony Guise will be speaking at the conference on the afternoon of Wednesday, 15 October.Sending love, light, peace, hope, and faith,Dr Chinwe Umegbolu and Tony Guise,Co-Hosts and Producers,ADR Across the Globe Podcast (AAGP).#ADR #podcast #globe #commercial #disputes #summit #Mediation #courtconnectedadr #nigeria #naija #LMDC #lagos #state #Director #uk #diversity #inclusion #equality #digitisation #courts #technology #digitaltransformation #education #awareness #highereducation #england #wales #africa #world #equality #inclusion #dei #society #culture #subscribe #podcaster #awareness #moments #life #lifestyle #christian #fyp #letsmakeadrgoviral #viral #africa #europe #northamerica #southamerica #caribbean #rastafari #australia #asia #education #edit #video #world #england #wales #brits #english #scotland #ireland #oxford #banbury #nigeria #naija #duet #christian #law #ethics #news #collaborativeapproach #research #youtube #youtubeshorts #highereducation #youtube #youtubeshorts #education #researchpodcast #answer #interview #blog #blogger #audible #Audacy #apple #Spotify #amazon #overcast #music #ListenNow #podpod #vousparlezadr #viral #world #trending

We aim to contribute to the civic discourse on how ADR and digitisation can transform the lives of citizens caught in the web of justice backlogs.

In this series, we explore whether ADR is gaining traction as a core feature of mainstream litigation. We also unpacked the pre-action protocols and discussed how parties can go about selecting mediators. Finally, we analysed how jurisdictions such as the Netherlands, Trinidad and Tobago, British Columbia (Canada), Nigeria, Singapore, South Korea, Australia, and the USA have embraced digital transformation and court digitisation.

Our discussion draws on the works of leading scholars, including Prof. Frank Sander, Prof. Ahmed Masood, Ms Achere Cole, and Prof. David Allen Larson.Please follow us on your favourite podcast platform and subscribe to our YouTube channel to stay updated.Sending love, light, peace, faith, and hope,Dr Chinwe Umegbolu & Mr Tony Guise- Hosts and Producers of the ADR Across the Globe Podcast. #adr #alternativedisputeresolution #highereducation #britain #british #brits #accesstojustice #education #awareness #court #digitisation #globe #podcast #technology #digitaltransformation #inclusion #diversity #equality #DEI #singapore #southkorea #trinidad #tobago #canada #britishcolumbia #australia #usa #uk #world #equality #inclusion #dei #society #culture #subscribe #podcaster #awareness #moments #life #lifestyle #christian #fyp #letsmakeadrgoviral #viral #africa #europe #northamerica #southamerica #caribbean #rastafari #australia #asia #education #edit #video #world #england #wales #english #scotland #ireland #oxford #banbury #nigeria #naija #duet #christian #law #ethics #news #collaborativeapproach #research #youtube #youtubeshorts #highereducation #youtube #youtubeshorts #education #researchpodcast #answer #interview #blog #blogger #audible #Audacy #apple #Spotify #amazon #overcast #music #ListenNow #podpod #vousparlezadr #viral #world #trending #tiktok #tseries #youtubeshorts #youtube #founding #street #awareness #workplace #tiktok #linkedin #achievements #selling #subscribe #shortvideo #shorts #viral #conflict #talkshow #tv #podcast #podcasting #viralvideo

In this series, Tony and I delved into the major shifts in justice delivery in England and Wales, specifically the digitisation of the courts, while examining the inclusion framework and its implications.A key theme was the impact of the reform on those who are digitally challenged. This raised a prevalent question: ‘If Smart Banking can take off, why not Smart Resolution?’We also highlighted why funding, as well as qualitative and quantitative data, must remain central, drawing on comparative research from other jurisdictions to show how these elements shape success in court digitisation.Stay tuned for Series 2, where we will continue to discuss the aforementioned subject matter!Sending love, peace, light, hope, and faith,Chi & TonyCo-Host and Producers of the ADR Across the Globe Podcast#ADR #Mediation #CourtReform #EnglandAndWales #AccesstoJustice #England #Wales #DisputeResolution #Comparative #Analysis #Countries #Interview #World#Factual #History #Education #Awareness #Podcast #Globe #BritishPodcastAwards #Highereducation #Brits #British #research #banking #smart #resolution #Digitisation #Diversity #Equality #Inclusion #dei #accesstojustice #podcast #toxicworkplace #justice #reform #hostculture #teachingpedagogy #pedagogy #youtube #marketing #marketingadr #technology #digitaltechnology #inclusion #diversity #equity #innovation #research #education #awareness #factual #history #facts #ontario #life #reallife #peace #highereducation #university #lawschools #news #autocracy #massadvocacyadr #trending #youtubeshorts #street #achievements #selling #subscribe #shortvideo #conflict #talkshow #tv #podcasting #viralvideoyoutube #master #servants #WorkplaceConflict #hr #humanresources #whitepaper #bullying #discrimination #harassment #organisation #jobs #atkinsoncollege #YorkUniversity #employment #employees #world #InclusiveWorkplace #caricom #highereducation #letsmakeadrgoviral #viral #canada #toronto #europe #africa #duet #newyorkcity #caribbean #england #wales #uk #australia #usa #ireland #scotland #northamerica #vancouver #montreal #winnipeg #calgary #ottawa #quebec #youtube #entertainment #southamerica #latinamerica #nigeria #trinidad #tobago #portofspain #trinidadandtobago

I was privileged to engage in a stimulating and thought-provoking conversation with Jon Fleming on Expert Views on ADR (EVA) Vid/Podcast Show. He is a workplace policy specialist and union relations and grievance management expert.

He wears many hats, so I have left the link to his profile: https://ca.linkedin.com/in/jon-fleming.In this series, Jon shared valuable insights on how organisations / higher institutions can create a culture of inclusion and diversity that empowers employees to report instances of bullying, discrimination and harassment.

We analysed the efficacy of Appropriate/Alternative Dispute Resolution (ADR) in combating workplace bullying, discrimination, and harassment while examining the most suitable processes for safeguarding employees from such offences.

We revealed the laws /employers’ legal obligations that are in place to prevent and address such behaviours while examining the encouragement of reporting and resolving such incidents through ADR.

Furthermore, we highlighted the common obstacles that impede employees from reporting, such as fear of retaliation from the organisation or employer.

Finally, Jon shared his personal experience with bullying, discrimination, and harassment, shedding light on cultural nuances that aid and abet these issues. ****If you have experienced workplace bullying, discrimination and harassment, do not stay silent. Connect with me on #LinkedIn and share your story via DM. Together, we can bring awareness to these issues and work towards creating a more equitable and respectful workplace for all via ADR. Your voice matters!----Dr Chi EgbunikeYou can order my book 'Appropriate Dispute Resolution in Comparative Perspectives Nigeria, the UK, and the US' via #springer: https://link.springer.com/book/10.1007/978-3-031-57476-4.Please subscribe to the EVA YouTube channel & listen to this episode on all podcast channels- #audible #apple #amazon #overcast #google #spotify #listennotes #playerfm #pocketcasts #anghami.#adr #alternativedisputeresolution #employer #employee #workplace #interview #conflict #accesstojustice #podcast #toxicworkplace #justice #reform #hostculture #teachingpedagogy #pedagogy #youtube #marketing #marketingadr #technology #digitaltechnology #inclusion #diversity #equity #innovation #research #education #awareness #factual #history #facts #ontario #life #reallife #peace #highereducation #university #lawschools #news #autocracy #massadvocacyadr #trending #youtubeshorts #street #achievements #selling #subscribe #shortvideo #conflict #talkshow #tv #podcasting #viralvideoyoutube #master #servants #WorkplaceConflict #hr #humanresources #whitepaper #bullying #discrimination #harassment #organisation #jobs #atkinsoncollege #YorkUniversity #employment #employees #world #InclusiveWorkplace #caricom #highereducation #letsmakeadrgoviral #viral #canada #toronto #europe #africa #duet #newyorkcity #caribbean #england #wales #uk #australia #usa #ireland #scotland #northamerica #vancouver #montreal #winnipeg #calgary #ottawa #quebec #youtube #entertainment #southamerica #latinamerica #nigeria #trinidad #tobago #portofspain #trinidadandtobago

I was privileged to engage in a stimulating and thought-provoking podcast session with Alec Chapa on Expert Views on ADR (EVA) Vid/Podcast Show.

He is the Co-Chair of the ABA Dispute Resolution Ombuds Committee and a Conciliation Specialist with the U.S. Department of Justice Community Relations Service.

He founded Mosaic Collaborative Consulting. A published scholar, proven business consultant, and seasoned conflict resolution professional, he works tirelessly for all of Mosaic's clients.In this series, we examined the history, goals, objectives, and impact of Ombuds Day. We also analysed the meaning of Ombuds, its types, and its historical underpinnings.

Alec, a key contributor to last year’s Ombuds Day, revealed the impact of last year's event, particularly the impact of the proclamations received in the previous year from thirty-nine (39) states in the United States and the strategic approach employed to engage with these states.Furthermore, we explored the preparation for this year’s (2025) Ombuds Day and the significance of its theme, "Ombuds: Empowering Voices, Resolving Challenges," while highlighting the process involved in becoming an Ombudsperson. Finally, Alec provided invaluable insights on how individuals and the public can join the American Bar Association (ABA) Dispute Resolution (Ombuds Committee) and its associated benefits.He wears many hats, so I have left the link to his profile below:https://www.linkedin.com/in/alec-chapa-tx.📅 Save the Date: October 9, 2025 — Ombuds Day! 🎉 2025. Theme: Ombuds: Empowering Voices, Resolving Challenges.Ombuds, Ombudsmen and Ombudspersons, serve in a wide range of roles across the globe—supporting individuals, institutions, communities, and systems. While their titles and structures may vary, advocate ombuds, classical/public sector ombuds, organizational ombuds, and other specialized roles, help people navigate challenges, raise concerns, and promote fairness and accountability in diverse contexts. Since its launch in 2018, Ombuds Day has been recognized each year on the second Thursday in October. It’s a day to raise awareness, celebrate the work of ombuds worldwide, and invite others to learn, share, and connect. Whether you’re new to the concept or deeply engaged in the work, this is your chance to help educate or become educated about the many ways ombuds support individuals, strengthen organizations, promote accountability, and foster more fair, responsive, and inclusive systems. Here are a few ways you can support hashtag#OmbudsDay2025: ✅ Host or attend an event—such as a webinar, info session, classroom conversation, or community gathering. ✅ Share stories, videos, or posts about the impact of ombuds. ✅ Reach out to an ombuds to learn more about what they do and how they do it. ✅ Use the Ombuds Day Toolkit (https://lnkd.in/gCfVs4HJ) with graphics, templates, and planning tips. ✅ Support a proclamation effort in your city, state, or region (39 were secured in 2024!) 🌐 Learn more at OmbudsDay.com. #OmbudsDay #ombudsman #Ombudsperson #Ombuds #events#2025 #education #awareness #alternativedisputeresolution #ADR #ABA #disputeresolution #world#adr #ombuds #ombudsday2025 #ombudsperson #ombudsday #ombudsman #americanbarassociation #disputeresolution #nursinghome #healthcare #ABA #podcast #podcaster #research #education #blogger #researcher #education #awareness #massadvocacyadr #highereducation #schools #vousparlezadr internationalombudsassociation #conflictmanagement #community #letsmakeadrgoviral #viral #usa #texas #SanAntonio #colleges #university #scandinaviancountries #us #uk #england #wales #nigeria #europe #africa #northamerica #asia #latinamerica #southamerica #Caribbean #australia #workplace #chair #conflict #innovation #technology #digitaltransformation #conciliation #britishpodcastawards accesstojustice #reform #justice #michiganstateuniversity #highereducation #washingtondc