Explore Analytics

In this training video, we'll walk through how you can assemble a dashboard of Explore Analytics views, with interactive slicers to allow viewers to filter through the data.

Do you manage your organization's time through time cards, or time worked records? Take a look at this rich example report for getting real-time, interactive visibility that can live on ServiceNow dashboards or in other portals. Take action on the information you see in real time, for true actionable analytics.

Learn how you can create real-time interactive calendars based on ServiceNow, SQL databases, or other applications with just a few clicks. Publish those calendars to dashboards or intranet portals, and give users the ability to easily view their data over time.

In this video, we show you how to take advantage of Explore Analytics' actionable, interactive visualizations to support continual service improvements.

We show you some useful methods for highlighting performance targets, to drive the behavior of your users towards improved outcomes.

Learn how Explore Analytics can project into the future based on your data set, and how to do predictive analytics smartly - not just drawing a straight line, but using sophisticated approaches to fine-tune your forecast.

Unlicensed software can be one of the biggest financial risks a company can be exposed to. If you have set up a software asset management solution, you may be gathering the raw data on unlicensed software. Explore Analytics can help you turn that data into insight: focusing your priorities on where the biggest financial risk is, in terms of dollar exposure to the business.

If you have a set of time-series data, Explore Analytics can allow you to very easily see the underlying trends, and use them to forecast into the future. You're just a few clicks away!

Are you wondering what % of your change requests are emergency changes? What % of your incidents are P1? What % of your SLAs are breached? We'll walk through how you can create this live, interactive report in a few clicks.

Are you implementing a CMDB and defining business services, only to find that it's impossible to report on incidents, outages and changes by business service? Come learn about breakthrough functionality in Explore Analytics that understands the hierarchical CMDB and can automatically roll up data to the business services level. Now, for the first time, you'll be able to get a full picture of what's going on in your environment from a Business Service perspective. Join us for a webinar and learn how you can use Business Service Reporting to give stakeholders, business service owners, and executives true service-based reporting. There's no service management without business service visibility, so come see the one reporting tool that can truly report at the service level.

In an increasingly competitive business environment, the business wants to measure how your department is performing to support their priorities. Get ahead of your business -- look at your processes the same way executives, stakeholders, and customers do!

Learn how you can see problems in customer satisfaction, service availability, or service delivery in real time, and how you can make these insights actionable to turn problems into delighted management.