In this episode of Exploring Standards, host Jess sits down with Cornelia Campbell-Swart, a healthcare compliance and safety professional with over 15 years of experience, to break down ISO 7101, the first ISO standard written specifically for healthcare organisations.
What You'll Learn
What ISO 7101 is and why it's a landmark standard for global healthcare
Which healthcare organisations benefit most, from large hospitals to small doctors' rooms
The biggest mistakes to avoid when starting implementation (spoiler: don't start with policies!)
The key processes and structures needed to meet ISO 7101 requirements
How ISO 7101 compares to, and can replace, ISO 9001, 14001, and 45001
What to monitor, including patient satisfaction and incident tracking
How to build a system that works for your organisation, not against it
Key Takeaway
Start where you are. ISO 7101 isn't about adding extra work or ticking boxes; most organisations are already doing much of what's required, just without structure. Build on what you have, involve your people, and let the system work for you.
About Cornelia Campbell-Swart
Cornelia is a healthcare compliance and safety professional based in South Africa with over 15 years of experience. She works with standards including ISO 14001, ISO 9001, ISO 45001, and ISO 7101, and is passionate about improving health, safety, and quality across healthcare facilities of all sizes. A nurse by heart, Cornelia brings a practical, people-first approach to quality management.
Contact Cornelia Campbell-Swart
LinkedIn: https://www.linkedin.com/in/cornelia-campbell-swart-a98b1b137/
Website: www.optimalsolve.com
Connect with Assent:
LinkedIn: https://www.linkedin.com/company/associate-enterprises-ltd-t-a-assent/
Facebook: https://www.facebook.com/assentuk
Youtube: https://www.youtube.com/channel/UCWw6ny-YyfkxdGm7ig4yFoQ
Instagram: @assentriskmanagement
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