In this episode, Amir Bormand is joined by Mukta Nandwani, the CTO of Findhelp, to explore the critical role of technology in social care. Mukta shares insights into the industry's unique constraints, the importance of accessibility and privacy, and how technology meets users where they are—especially in underserved communities. They also discuss challenges in adoption, the potential of emerging technologies like generative AI, and the intersection of innovation and humanity in social care tech.

Key Takeaways:

Understanding Social Care Tech: The spectrum of technical maturity in social care organizations varies significantly, requiring tailored solutions.

Accessibility is Key: Technology must be usable by people with limited devices, internet access, or tech skills.

Respecting Privacy and Dignity: Social care tech must prioritize user consent and protect sensitive data to maintain trust.

Adoption Challenges: The "last mile" in social care tech requires simplicity and innovative solutions like community kiosks and real-time translation tools.

Engineering in Social Care: Building solutions in this domain demands a deeper understanding of societal needs and user contexts.

Timestamped Highlights:

[00:01:00] What is social care tech, and how does it differ from health tech?

[00:04:00] Mukta explains accessibility challenges for underserved communities.

[00:07:00] Why privacy and dignity are non-negotiable in social care tech.

[00:10:00] Generative AI’s potential and its challenges in low-tech environments.

[00:13:00] The complexity of developing social care tech solutions and the engineer’s perspective.

Quote to Highlight:

"It's not always about the cool technology. It's about meeting users where they're at and respecting their dignity." – Mukta Nandwani

Connect with Mukta:

LinkedIn: https://www.linkedin.com/in/mukta-nandwani/

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