In this episode the guys take a chance to talk about navigating the new virtual work world we live in. Remembering that there are real people on the other end of that call going through real things. Being ok with having conversations that focus more on the person and less on the business, extending grace and kindness when there are interruptions and delays. 

William, Ted, and Isidro share lessons they have learned and interesting methods that companies like IBM are using to navigate this new world. This is an episode you don't want to miss!